How To Fix WL187 - Error displaying agents for work item &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 187

• Message text: Error displaying agents for work item &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL187 - Error displaying agents for work item & ?

  The SAP error message WL187, which states "Error displaying agents for work item &", typically occurs in the context of SAP Business Workflow. This error indicates that there is an issue with retrieving or displaying the agents (users or groups) assigned to a specific work item.
  Causes:
  
  Missing or Incomplete Agent Assignment: The work item may not have any agents assigned, or the assignment may be incomplete.
  Authorization Issues: The user trying to view the agents may not have the necessary authorizations to access the agent information.
  Workflow Configuration Issues: There may be a misconfiguration in the workflow definition or the agent assignment logic.
  System Performance Issues: If the system is under heavy load, it may fail to retrieve the necessary data in a timely manner.
  Database Issues: Problems with the underlying database, such as connectivity issues or data corruption, can also lead to this error.
  
  Solutions:
  
  Check Agent Assignment: Verify that the work item has agents assigned. You can do this by checking the workflow definition and ensuring that the agent assignment is correctly configured.
  Review Authorizations: Ensure that the user has the necessary authorizations to view the agents. This may involve checking roles and profiles in the SAP system.
  Workflow Configuration: Review the workflow configuration for any errors or inconsistencies. Make sure that the agent determination logic is correctly set up.
  System Performance: If the system is slow, consider checking system performance metrics and addressing any bottlenecks. This may involve optimizing database queries or increasing system resources.
  Check Database Connectivity: Ensure that the database is functioning correctly and that there are no connectivity issues. You may need to consult with your database administrator for this.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) to analyze work items and their agents.
  Workflow Logs: Check the workflow logs for more detailed error messages that may provide additional context for the issue.
  SAP Community: Consider searching or posting in the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.