How To Fix WL071 - No agents found for task instance

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 071

• Message text: No agents found for task instance

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL071 - No agents found for task instance ?

  The SAP error message WL071 ("No agents found for task instance") typically occurs in the context of SAP Workflow. This error indicates that the workflow system is unable to find any agents (users or groups) that are eligible to execute a specific task instance. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  
  No Valid Agents: There may be no users or groups assigned to the task that can execute it. This can happen if the task is not correctly configured or if the agents have been removed or deactivated.
  
  
  Incorrect Task Configuration: The task may not be properly configured to identify the correct agents. This could be due to missing or incorrect assignment rules.
  
  
  User Status: The users who are supposed to be agents may be inactive or have their user status set in a way that prevents them from being assigned tasks.
  
  
  Authorization Issues: The users may not have the necessary authorizations to be assigned to the task.
  
  
  Workflow Instance Issues: There may be issues with the workflow instance itself, such as it being in an inconsistent state.
  
  
  Solutions:
  
  
  Check Task Configuration: Review the configuration of the workflow task to ensure that it has valid agent assignment rules. Make sure that the task is set up to find agents based on the correct criteria.
  
  
  Verify User Status: Check the status of the users who are supposed to be agents. Ensure that they are active and have the necessary roles and authorizations.
  
  
  Review Agent Assignment: Use transaction code SWI1 (Work Item Selection) to check the work items and see if there are any agents assigned. You can also use transaction SWI2_FREQ to analyze the frequency of the workflow.
  
  
  Test with Different Users: If possible, test the workflow with different users to see if the issue is specific to certain users or groups.
  
  
  Check Workflow Logs: Use transaction SWI1 or SWI2 to check the workflow logs for any additional error messages or warnings that might provide more context about the issue.
  
  
  Recreate the Workflow: If the workflow is corrupted or misconfigured, consider recreating it or restoring it from a backup.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Frequency of Workflow Instances
  SWI2_DURA: Duration of Workflow Instances
  SWU3: Automatic Workflow Customizing
  
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on workflow configuration and troubleshooting.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  
  By following these steps, you should be able to diagnose and resolve the WL071 error in your SAP system.