How To Fix WK024 - User & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WK - BPT: Messages integr. inbox

• Message number: 024

• Message text: User & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WK024 - User & does not exist ?

  The SAP error message WK024: User & does not exist typically occurs in the Workflow module when the system tries to assign a workflow task to a user ID that is not found in the SAP user master records.
  
  Cause:
  
  The user ID specified in the workflow step or agent assignment does not exist in the SAP system.
  The user might have been deleted or locked.
  There could be a typo or incorrect user ID in the workflow configuration or in the agent determination.
  The user might not be created in the client where the workflow is running (especially in multi-client environments).
  
  
  Solution:
  
  
  Check User Existence:
  
  Go to transaction SU01 and check if the user ID exists.
  If the user does not exist, create the user or correct the user ID in the workflow.
  
  
  
  Check User Status:
  
  Verify if the user is locked or inactive.
  Unlock or activate the user if necessary.
  
  
  
  Correct Workflow Agent Assignment:
  
  Review the workflow step or agent assignment method.
  If the user ID is hardcoded or determined dynamically, ensure the correct user ID is passed.
  Use transaction PFTC to check the workflow task and agent assignment.
  
  
  
  Check Agent Determination:
  
  If the agent is determined via a rule or container element, verify the logic or data source.
  Make sure the agent determination returns a valid user ID.
  
  
  
  Cross-Client User:
  
  If the workflow runs in a different client, ensure the user exists in that client.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01 – User maintenance
  PFTC – Workflow task maintenance
  SWI1 – Workflow log to analyze workflow errors
  SWDD – Workflow Builder to check workflow design
  
  
  
  Notes and Documentation:
  
  SAP Note related to user existence in workflows.
  Check SAP Help Portal for workflow agent assignment and user management.
  
  
  
  Common Scenarios:
  
  When migrating workflows between systems, user IDs might not exist in the target system.
  When using organizational management (OM) for agent determination, ensure the OM data is consistent.
  
  
  
  
  If you provide the exact context or transaction where the error occurs, I can help with more specific troubleshooting steps.