How To Fix WGDS_PROCESS756 - Unable to download the zip file

SAP Error Message - Details

• Message type: E = Error

• Message class: WGDS_PROCESS - Global data synchronisation

• Message number: 756

• Message text: Unable to download the zip file

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WGDS_PROCESS756 - Unable to download the zip file ?

  SAP Error Message:
  
  WGDS_PROCESS756 Unable to download the zip file
  
  Cause
  This error typically occurs in SAP when the system is unable to generate or download a ZIP file during processes involving document management, such as when using the SAP Document Management System (DMS), SAP Workflow, or when exporting multiple files/documents as a ZIP archive.
  Common causes include:
  
  Insufficient authorizations: The user may lack the necessary permissions to create or download files.
  File system or directory issues: The temporary directory used to create the ZIP file may be missing, full, or not writable.
  Transport or network issues: Problems in the network connection or browser settings can interrupt the download.
  Incorrect configuration: The SAP system might not be properly configured to handle ZIP file creation or download.
  Missing or corrupted kernel components: The SAP kernel or related components responsible for ZIP file handling might be outdated or corrupted.
  Large file size or timeout: The ZIP file might be too large, causing timeouts or memory issues during generation or download.
  
  
  Solution
  
  
  Check User Authorizations:
  
  Verify that the user has the required authorizations for downloading files and accessing the relevant transactions or services.
  Check roles and authorizations related to DMS or the specific application area.
  
  
  
  Verify Temporary Directory Settings:
  
  Check the SAP profile parameters related to temporary directories, such as DIR_TEMP or DIR_TMP.
  Ensure the directory exists, has sufficient free space, and proper write permissions.
  On the application server, verify that the OS user running SAP has write access to the temp directory.
  
  
  
  Check SAP Kernel and Patch Level:
  
  Ensure the SAP kernel is up to date and supports ZIP file handling.
  Apply any relevant SAP Notes or patches related to ZIP file processing.
  
  
  
  Review Network and Browser Settings:
  
  Confirm that the network connection is stable.
  Check browser settings to allow downloads and pop-ups from the SAP system.
  Try downloading the file using a different browser or client.
  
  
  
  Check File Size and Timeout Settings:
  
  If the ZIP file is very large, consider splitting the download or increasing timeout parameters.
  Adjust parameters like rdisp/max_wprun_time to allow longer processing times.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to message WGDS_PROCESS756 or ZIP file download issues.
  For example, SAP Note 0000000 (replace with actual note number if found) might provide specific fixes.
  
  
  
  Debugging and Logs:
  
  Check system logs (SM21), application logs (SLG1), and short dumps (ST22) for related errors.
  Use transaction SICF to check the service handling the download.
  Debug the program or function module responsible for ZIP file creation if necessary.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  CV04N (Document Management System)
  SE38 / SA38 (to run reports or debug)
  SM21 (System log)
  ST22 (Short dumps)
  SLG1 (Application log)
  SICF (Internet services)
  
  
  
  SAP Components:
  
  SAP Document Management System (DMS)
  SAP GUI or Web GUI (depending on interface)
  SAP Kernel (ZIP file handling libraries)
  
  
  
  Common SAP Notes:
  
  Search SAP Support Portal for notes related to WGDS_PROCESS756 or ZIP download errors.
  Notes related to authorization issues, kernel patches, or DMS ZIP handling.
  
  
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing detailed logs, system information, and steps to reproduce the issue.