How To Fix WGDS_PROCESS155 - Only item with Processing state "New" or "Erroneous" can be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: WGDS_PROCESS - Global data synchronisation

• Message number: 155

• Message text: Only item with Processing state "New" or "Erroneous" can be processed

Self-Explanatory Message

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• What is the cause and solution for SAP error message WGDS_PROCESS155 - Only item with Processing state "New" or "Erroneous" can be processed ?

  The SAP error message:
  WGDS_PROCESS155: Only item with Processing state "New" or "Erroneous" can be processed
  
  Cause:
  This error occurs when you try to process a Work Distribution Service (WDS) item that is not in the correct processing state. Specifically, the system only allows processing of items that are in the "New" or "Erroneous" state. If the item is already processed, in a completed state, or in any other state, the system will prevent further processing and raise this error.
  In other words, the item you are trying to process has a status that does not allow re-processing or further action.
  
  Explanation:
  
  Processing states in WDS control the lifecycle of an item.
  Valid states for processing are:
  
  New: Item has just been created and is ready for processing.
  Erroneous: Item processing failed previously and can be retried.
  
  
  Other states like Processed, Completed, or Cancelled indicate that the item is no longer eligible for processing.
  
  
  Solution:
  
  
  Check the processing state of the item:
  
  Use transaction or report to display the item details and verify its current processing state.
  For example, use transaction /n/WGDS/ITEM or relevant WDS monitoring tools.
  
  
  
  If the item is not in "New" or "Erroneous" state:
  
  You cannot process it again.
  If you need to reprocess, you may have to reset the processing state manually or via a program, if business rules allow.
  Alternatively, create a new item for processing.
  
  
  
  If the item is in "Erroneous" state:
  
  Investigate the error cause.
  Fix the underlying issue.
  Retry processing.
  
  
  
  Check for custom enhancements or user exits:
  
  Sometimes custom code may incorrectly change the processing state or attempt to process items in invalid states.
  
  
  
  Consult SAP Notes:
  
  Search for SAP Notes related to WGDS_PROCESS155 for any known bugs or patches.
  
  
  
  
  Related Information:
  
  WDS (Work Distribution Service) is used in SAP for distributing work items to agents or systems.
  Processing states are managed in tables like /WGDS/ITEM or related WDS tables.
  Common transactions for WDS monitoring and processing include:
  
  /WGDS/ITEM - Display and manage WDS items.
  /WGDS/QUEUE - Manage queues.
  
  
  SAP Help and documentation on WDS processing states and error handling.
  If you have access to SAP Support Portal, check for notes or knowledge base articles on WGDS_PROCESS155.
  
  
  Summary:
  
  Cause: Attempt to process a WDS item not in "New" or "Erroneous" state.
  Solution: Verify item state; only process items in "New" or "Erroneous" state; reset or recreate items if necessary.
  Related: WDS processing states, transaction /WGDS/ITEM, SAP Notes.
  
  
  If you provide more context (e.g., transaction used, scenario), I can help with more specific steps.