How To Fix WD396 - Scan Workflow templates

SAP Error Message - Details

• Message type: E = Error

• Message class: WD - Workflow definition

• Message number: 396

• Message text: Scan Workflow templates

Self-Explanatory Message

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• What is the cause and solution for SAP error message WD396 - Scan Workflow templates ?

  SAP Error Message: WD396 - Scan Workflow templates
  
  1. Cause of the Error
  The error message WD396 typically occurs in the context of SAP Web Dynpro when the system attempts to scan or load workflow templates but encounters issues such as:
  
  Missing or corrupted workflow template files.
  Inconsistent or incomplete workflow template configurations.
  Authorization issues preventing access to workflow templates.
  Transport or system inconsistencies after system upgrades or imports.
  Problems in the Web Dynpro runtime environment related to workflow integration.
  
  In particular, this error is often seen during the activation or runtime of Web Dynpro applications that rely on workflow templates, or during system startup when the system scans for available workflow templates.
  
  2. Solution
  To resolve the WD396 error, consider the following steps:
  a) Check Workflow Template Availability
  
  Verify that all required workflow templates are present and active in the system.
  Use transaction SWDD (Workflow Builder) to check the status of the workflow templates.
  Reactivate any inactive or inconsistent workflow templates.
  
  b) Check Authorizations
  
  Ensure that the user or system process scanning the workflow templates has the necessary authorizations.
  Check roles and authorizations related to workflow (e.g., S_WF* authorizations).
  
  c) Re-import or Re-transport Workflow Templates
  
  If the error appeared after a transport or system upgrade, re-import the workflow templates or transport them again to ensure consistency.
  
  d) Clear Cache and Restart Services
  
  Clear the SAP Web Dynpro cache using transaction SICF or by restarting the ICM and relevant application servers.
  Sometimes, stale cache entries cause scanning errors.
  
  e) Check System Logs and Traces
  
  Use transaction SM21 (System Log) and ST22 (Dump Analysis) to find related errors or dumps.
  Check Web Dynpro traces via /IWFND/TRACES or /IWBEP/TRACES if applicable.
  
  f) Apply SAP Notes
  
  Search for SAP Notes related to WD396 or workflow template scanning issues.
  Apply any relevant patches or corrections.
  
  
  3. Related Information
  
  
  Transaction Codes:
  
  SWDD - Workflow Builder (to check and maintain workflow templates)
  SICF - Maintain Services (to clear Web Dynpro caches)
  SM21 - System Log
  ST22 - Dump Analysis
  
  
  
  SAP Notes and KBAs:
  
  Check SAP Support Portal for notes mentioning WD396 or workflow template scanning.
  Common notes may address issues with workflow template activation or Web Dynpro integration.
  
  
  
  Web Dynpro and Workflow Integration:
  
  WD396 is related to the scanning of workflow templates by Web Dynpro applications.
  Ensure that the Web Dynpro components and workflow templates are compatible and correctly configured.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Missing/corrupted workflow templates, authorization issues, cache problems, transport inconsistencies
  
  
  Solution
  Verify and reactivate workflow templates, check authorizations, clear cache, re-import transports, check logs, apply SAP Notes
  
  
  Related Info
  Use SWDD, SICF, SM21, ST22; check SAP Notes; ensure Web Dynpro and workflow integration is correct
  
  
  
  
  If you provide the exact context or system scenario where WD396 occurs, I can help with more targeted troubleshooting steps.