How To Fix WC039 - Promotional discounts should be sent to the POS system

SAP Error Message - Details

• Message type: E = Error

• Message class: WC - POS interface - outbound and Tickets & Additionals

• Message number: 039

• Message text: Promotional discounts should be sent to the POS system

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system sends all promotional discounts to the stores when they are
higher than article level and fulfill the selection options.
Promotional discounts at article level are sent together with the
material data.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WC039 - Promotional discounts should be sent to the POS system ?

  The SAP error message WC039, which states "Promotional discounts should be sent to the POS system," typically occurs in the context of retail and point-of-sale (POS) systems when there is an issue with the transmission of promotional discount information from the SAP system to the POS system. This can affect the ability of the POS to apply discounts correctly during sales transactions.
  Cause:
  
  Configuration Issues: The integration between SAP and the POS system may not be properly configured to handle promotional discounts.
  Missing Data: The promotional discount data may not be correctly set up in the SAP system, or it may be missing entirely.
  Communication Errors: There may be issues with the communication channel between SAP and the POS system, preventing the transfer of discount information.
  Version Compatibility: The versions of the SAP system and the POS system may not be compatible, leading to issues in data exchange.
  Authorization Issues: Users may not have the necessary permissions to send promotional discounts to the POS system.
  
  Solution:
  
  Check Configuration: Review the configuration settings in both SAP and the POS system to ensure that promotional discounts are enabled and correctly set up for transmission.
  Verify Data: Ensure that all relevant promotional discount data is correctly entered and active in the SAP system. This includes checking the validity dates, discount amounts, and any conditions associated with the promotions.
  Test Communication: Conduct tests to verify that the communication between SAP and the POS system is functioning correctly. This may involve checking network connections, middleware, or any integration tools being used.
  Update Systems: If there are compatibility issues, consider updating either the SAP system or the POS system to ensure they are compatible with each other.
  Check Authorizations: Ensure that the user roles and authorizations are correctly set up to allow the transmission of promotional discounts to the POS system.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling promotional discounts and troubleshooting related issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  POS System Documentation: Review the documentation for the POS system to understand how it handles promotional discounts and any specific requirements for integration with SAP.
  Support Forums: Engage with SAP community forums or support channels to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after following these steps, it may be beneficial to contact SAP support or your system administrator for further assistance.