How To Fix WC036 - Bonus buys are to be sent to the POS system

SAP Error Message - Details

• Message type: E = Error

• Message class: WC - POS interface - outbound and Tickets & Additionals

• Message number: 036

• Message text: Bonus buys are to be sent to the POS system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WC036 - Bonus buys are to be sent to the POS system ?

  The SAP error message WC036, which states "Bonus buys are to be sent to the POS system," typically occurs in the context of retail and point-of-sale (POS) systems when there is an issue with the configuration or processing of promotional offers, specifically bonus buys.
  Cause:
  
  Configuration Issues: The error may arise if the bonus buy promotions are not properly configured in the SAP system. This includes missing or incorrect settings in the promotion master data.
  Data Transfer Problems: There may be issues with the data transfer between the SAP system and the POS system, such as connectivity problems or incorrect mapping of data fields.
  Missing Master Data: If the relevant master data (like product information or pricing) is incomplete or incorrect, it can lead to this error.
  Promotion Activation: The promotion may not be activated or may have expired, leading to the system not recognizing it as valid for transmission to the POS.
  
  Solution:
  
  Check Configuration: Review the configuration settings for bonus buys in the SAP system. Ensure that all necessary parameters are correctly set up.
  Verify Master Data: Ensure that all relevant master data (products, pricing, promotions) is complete and accurate. This includes checking that the products involved in the bonus buy are active and correctly defined.
  Data Transfer Settings: Check the settings for data transfer to the POS system. Ensure that the connection is active and that data mapping is correctly configured.
  Promotion Status: Verify the status of the promotion. Ensure that it is active and has not expired. If it has expired, consider reactivating it or creating a new promotion.
  Logs and Error Messages: Review any logs or additional error messages that may provide more context about the issue. This can help in diagnosing the root cause.
  Testing: After making changes, conduct tests to ensure that the bonus buys are correctly processed and sent to the POS system.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for detailed guidance on configuring promotions and troubleshooting common errors.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it involves complex configurations or system integrations.
  
  By following these steps, you should be able to identify and resolve the issue related to the WC036 error message in your SAP system.