How To Fix WC017 - Follow-on items to be sent to POS system

SAP Error Message - Details

• Message type: E = Error

• Message class: WC - POS interface - outbound and Tickets & Additionals

• Message number: 017

• Message text: Follow-on items to be sent to POS system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WC017 - Follow-on items to be sent to POS system ?

  The SAP error message WC017, which states "Follow-on items to be sent to POS system," typically occurs in the context of retail and point-of-sale (POS) systems when there are issues with the transmission of follow-on documents or items from SAP to the POS system. This can happen in various scenarios, such as during sales order processing, inventory management, or when handling returns.
  Causes:
  
  Configuration Issues: There may be misconfigurations in the integration settings between SAP and the POS system.
  Data Inconsistencies: Inconsistent or missing data in the master data (e.g., material master, customer master) can lead to this error.
  Network Issues: Connectivity problems between the SAP system and the POS system can prevent the successful transmission of data.
  Authorization Problems: The user or process attempting to send the data may lack the necessary permissions.
  System Errors: Bugs or issues within the SAP system or the POS system can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the integration settings between SAP and the POS system to ensure they are correctly configured. This includes checking the middleware settings if applicable.
  Validate Master Data: Ensure that all relevant master data is complete and accurate. This includes checking for missing or incorrect entries in the material master, customer master, and other related data.
  Network Connectivity: Verify that there are no network issues preventing communication between SAP and the POS system. This may involve checking firewalls, VPNs, or other network configurations.
  Review Authorizations: Ensure that the user or process has the necessary authorizations to send data to the POS system. This may involve checking user roles and permissions in SAP.
  Check Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue. This can help identify the root cause.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or patches.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the WC017 error.
  Integration Middleware: If you are using middleware (like SAP PI/PO or SAP CPI), ensure that it is functioning correctly and that there are no errors in the middleware logs.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that data is being transmitted correctly to the POS system.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the WC017 error in your SAP system.