How To Fix WB857 - Do not select all customers or no customers simultaneously

SAP Error Message - Details

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 857

• Message text: Do not select all customers or no customers simultaneously

What causes this issue?

You cannot flag the indicator to select all customers while also
flagging the indicator to select no customers.

System Response

INCLUDE ISR_STOP OBJECT DOKU ID TX
The system generates an error message.

How to fix this error?

Flag one indicator only.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB857 - Do not select all customers or no customers simultaneously ?

  The SAP error message WB857, which states "Do not select all customers or no customers simultaneously," typically occurs in the context of certain transactions or reports where the system requires a specific selection of customer data. This error is often encountered in the SAP Sales and Distribution (SD) module or when dealing with customer-related reports.
  Cause:
  The error arises when the user attempts to execute a transaction or report with conflicting selection criteria. Specifically, it occurs when:
  
  The user selects the option to include all customers (e.g., by checking a box for "All Customers") while also trying to specify individual customers in the selection criteria.
  Conversely, it can also happen if no customers are selected at all while the system expects at least one customer to be specified.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Review Selection Criteria: Check the selection criteria you have set in the transaction or report. Ensure that you are not selecting both "All Customers" and specific customers at the same time.
  
  
  Choose One Option:
  
  If you want to include all customers, make sure to deselect any specific customer entries.
  If you want to analyze specific customers, ensure that the "All Customers" option is not selected.
  
  
  
  Execute the Transaction Again: After adjusting the selection criteria, try executing the transaction or report again.
  
  
  Related Information:
  
  Transaction Codes: This error can occur in various transaction codes related to customer management, such as sales order processing (VA01, VA02), customer master data (XD01, XD02), or reporting transactions.
  User Training: Ensure that users are trained on how to properly use selection criteria in SAP to avoid this error in the future.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or updates related to this error message.
  
  By following these guidelines, you should be able to resolve the WB857 error and proceed with your SAP tasks effectively.