How To Fix WB837 - No reference customer is assigned to layout module &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 837

• Message text: No reference customer is assigned to layout module &1

What causes this issue?

There is no reference customer assigned to the layout module. The
system requires a reference customer, however, in order to be able to
select the relevant data for workflow.

System Response

The data is not exported.

How to fix this error?

Please maintain the reference customer for the relevant layout module
in <DS:SIMG.W_OE_EG_WL_0222.SIMG_OWER>Customizing</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB837 - No reference customer is assigned to layout module &1 ?

  The SAP error message WB837 indicates that there is no reference customer assigned to a layout module in the context of SAP's layout management, typically related to the SAP Retail or SAP Fashion Management modules. This error can occur when trying to create or modify a layout that requires a reference customer for proper configuration.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Missing Reference Customer: The layout module you are trying to use does not have a reference customer assigned to it. This is necessary for the system to understand how to apply the layout settings.
  Configuration Issues: There may be issues in the configuration of the layout module or the customer master data.
  Data Inconsistencies: There could be inconsistencies in the data that prevent the system from recognizing the reference customer.
  
  Solution:
  To resolve the WB837 error, you can follow these steps:
  
  
  Assign a Reference Customer:
  
  Go to the layout module configuration in SAP.
  Check the settings for the layout module you are working with.
  Assign a valid reference customer to the layout module. This can typically be done in the configuration settings for the layout.
  
  
  
  Check Customer Master Data:
  
  Ensure that the reference customer exists in the system and is properly configured.
  Verify that the customer master data is complete and does not have any missing or incorrect information.
  
  
  
  Review Layout Module Configuration:
  
  Navigate to the configuration settings for the layout module and ensure that all required fields are filled out correctly.
  If necessary, consult the documentation or help resources for the specific layout module you are using.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the layout module again to see if the error persists.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like WB21 (for layout management) or SE11 (for data dictionary) to check the configuration and data.
  SAP Documentation: Refer to the official SAP documentation for layout management and customer master data for more detailed instructions and best practices.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the WB837 error and successfully assign a reference customer to your layout module.