How To Fix WA877 - Background job for operating the event queue not deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WA - Messages from Workflow Event Manager

• Message number: 877

• Message text: Background job for operating the event queue not deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WA877 - Background job for operating the event queue not deleted ?

  Certainly! Here's a detailed explanation regarding the SAP error message WA877: Background job for operating the event queue not deleted:
  
  Error Message
  WA877: Background job for operating the event queue not deleted
  
  Cause
  This error occurs when the background job responsible for processing the event queue in SAP could not be deleted as expected. The event queue is used in SAP to handle asynchronous events, and a background job is scheduled to process these events.
  Possible causes include:
  
  The background job is still active or locked and cannot be deleted.
  Insufficient authorizations to delete the job.
  System inconsistencies or locks preventing job deletion.
  The job might be in a status that does not allow deletion (e.g., running or scheduled).
  Technical issues such as database locks or system performance problems.
  
  
  Explanation
  SAP uses an event queue mechanism to handle asynchronous events. A background job is scheduled to process these events. When the system tries to delete or reschedule this job (for example, during system shutdown, restart, or configuration changes), it may fail if the job is still running or locked.
  
  Solution
  
  
  Check the Job Status:
  
  Go to transaction SM37 (Job Monitoring).
  Search for the background job related to the event queue (usually named something like EVENT_QUEUE or similar).
  Check if the job is running, scheduled, or stuck.
  
  
  
  Manually Delete or Cancel the Job:
  
  If the job is running or stuck, try to cancel or stop it.
  If the job is scheduled but not running, try to delete it manually.
  
  
  
  Check Authorizations:
  
  Ensure the user or process trying to delete the job has the necessary authorizations (e.g., S_BTCH_JOB).
  
  
  
  Check for Locks or System Issues:
  
  Use transaction SM12 to check for any locks that might prevent job deletion.
  Resolve any locks or system issues.
  
  
  
  Restart the Job:
  
  After deleting or stopping the problematic job, reschedule the event queue job to ensure event processing continues.
  
  
  
  System Logs and Traces:
  
  Check system logs (transaction SM21) and developer traces (transaction ST11) for related errors.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes in the SAP Support Portal for any known bugs or patches related to this issue.
  
  
  
  
  Related Information
  
  Transaction SM37: Job monitoring and management.
  Transaction SM12: Lock entries management.
  Transaction SM21: System log.
  Transaction ST11: Developer traces.
  Event Queue: Mechanism for asynchronous event processing in SAP.
  Background Jobs: Scheduled jobs that run in the background to perform tasks asynchronously.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Background job for event queue is running, locked, or system prevents deletion.
  
  
  Effect
  System cannot delete the job, possibly causing event processing delays or errors.
  
  
  Solution
  Check job status in SM37, cancel/delete job, check authorizations, resolve locks, restart job.
  
  
  Related Tcodes
  SM37, SM12, SM21, ST11
  
  
  
  
  If the problem persists after these steps, consider raising a support ticket with SAP, providing logs and job details for further analysis.