How To Fix W_CB397 - Wrong Business Transaction selected to change user status to &1

SAP Error Message - Details

• Message type: E = Error

• Message class: W_CB -

• Message number: 397

• Message text: Wrong Business Transaction selected to change user status to &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message W_CB397 - Wrong Business Transaction selected to change user status to &1 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  W_CB397 - Wrong Business Transaction selected to change user status to &1
  
  Cause:
  This warning message occurs when you attempt to change the user status of an object (such as a sales order, service order, or other business document) using a business transaction that is not allowed or not appropriate for the intended status change.
  In SAP, user statuses are controlled via status profiles and can only be changed through specific business transactions that are configured to allow such changes. If you try to change the status using a transaction that is not linked or authorized for that particular status change, the system issues this warning.
  
  Explanation:
  
  User Status: Custom statuses defined in status profiles to represent different stages or conditions of a business object.
  Business Transaction: The transaction code or process context in which the status change is attempted.
  The system checks if the current transaction is allowed to change the status to the target user status.
  If the transaction is not authorized or not configured for this status change, the warning W_CB397 is triggered.
  
  
  Solution:
  
  
  Check the Status Profile Configuration:
  
  Go to transaction BS02 (Change Status Profile).
  Identify the status profile assigned to the object.
  Verify the allowed business transactions for changing to the user status in question.
  Ensure that the business transaction you are using is included in the allowed transactions for that status change.
  
  
  
  Use the Correct Business Transaction:
  
  Use the transaction code that is authorized to change the user status to the desired value.
  If you are unsure which transaction to use, consult your business process documentation or SAP functional consultant.
  
  
  
  Adjust the Status Profile if Needed:
  
  If the business process requires changing the status from the current transaction, update the status profile to include the transaction in the allowed list.
  This should be done carefully, considering business rules and authorization.
  
  
  
  Check Authorizations:
  
  Sometimes, the issue may be related to user authorizations.
  Verify that the user has the necessary authorizations to perform the status change in the given transaction.
  
  
  
  
  Additional Information:
  
  This message is a warning (W), not an error, so the system may still allow the change depending on configuration, but it indicates a potential process inconsistency.
  The message variable &1 will show the user status you tried to set.
  Status profiles and user statuses are widely used in modules like SD (Sales and Distribution), PM (Plant Maintenance), CS (Customer Service), and others.
  Proper configuration and alignment between business processes and status management are crucial to avoid such warnings.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Message Class
  CB (Status Management)
  
  
  Message Number
  397
  
  
  Cause
  Attempt to change user status using an unauthorized or wrong business transaction.
  
  
  Solution
  Use the correct transaction or update the status profile to allow the transaction.
  
  
  Transaction Codes
  BS02 (Change Status Profile), BS03 (Display Status Profile)
  
  
  
  
  If you need help identifying the correct transaction or adjusting the status profile, please provide the object type and the user status you are trying to set.