How To Fix W9008 - No appl. log exists for POS - outbound & and item no. &

SAP Error Message - Details

• Message type: E = Error

• Message class: W9 - IS-R: External messages POS system

• Message number: 008

• Message text: No appl. log exists for POS - outbound & and item no. &

Self-Explanatory Message

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• What is the cause and solution for SAP error message W9008 - No appl. log exists for POS - outbound & and item no. & ?

  SAP Error Message:
  
  W9008 No appl. log exists for POS - outbound & and item no. &
  
  Meaning / Cause:
  This warning message indicates that the system could not find an application log for a specific Point of Sale (POS) outbound process and the given item number. In other words, when trying to access or process the application log related to a particular POS outbound transaction, the log entry does not exist or has not been created yet.
  This typically happens in scenarios where:
  
  The application log for the outbound POS message was not generated or saved.
  The log entry was deleted or never created due to an error or incomplete processing.
  The system is trying to read a log for a message or item that has not yet been processed or logged.
  
  
  Common Scenarios:
  
  During POS outbound processing (e.g., sending sales data from POS to SAP backend), the system attempts to retrieve the application log for status or error details.
  If the log is missing, this warning appears.
  It is often seen in Retail or IS-Retail environments where POS integration is involved.
  
  
  Solution / How to Resolve:
  
  
  Check POS Outbound Processing:
  
  Verify if the outbound message was successfully processed.
  Check if the message was generated and sent correctly from the POS system.
  
  
  
  Verify Application Log Creation:
  
  Confirm that the application log is being created during the outbound process.
  Use transaction SLG1 (Application Log) to search for logs related to the POS outbound process.
  If no logs exist, investigate why the log creation step failed.
  
  
  
  Reprocess or Recreate the Outbound Message:
  
  If the log is missing due to incomplete processing, try to reprocess the outbound message.
  This might involve re-triggering the outbound process or manually creating the log if possible.
  
  
  
  Check for Custom Enhancements or User Exits:
  
  Sometimes custom code or enhancements might interfere with log creation.
  Review any custom logic related to POS outbound processing.
  
  
  
  Review System Notes and OSS Messages:
  
  Check SAP Notes related to POS outbound processing and application logs.
  There might be known issues or patches available.
  
  
  
  Check Authorizations:
  
  Ensure the user or process has the necessary authorizations to create and read application logs.
  
  
  
  
  Additional Information:
  
  Transaction SLG1: Use this to display application logs. You can filter by object and subobject related to POS outbound.
  Application Log Object: The object related to POS outbound might be something like POS_OUTBOUND or similar depending on your system configuration.
  Message Class: The message class for this warning is usually W9008 or related to POS processing.
  POS Integration: This message is common in SAP Retail or IS-Retail environments where POS systems communicate with SAP backend.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Application log for the specified POS outbound message and item number does not exist.
  
  
  Effect
  System cannot display or process log details for the POS outbound transaction.
  
  
  Solution
  Check POS outbound processing, verify log creation, reprocess message, check custom code.
  
  
  Transaction
  SLG1 to view application logs.
  
  
  Environment
  SAP Retail / IS-Retail, POS integration.
  
  
  
  
  If the problem persists after these checks, consider raising an SAP support ticket with detailed logs and system information.