How To Fix VY137 - Item not created, service agent does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: VY - Messages for freight processing

• Message number: 137

• Message text: Item not created, service agent does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VY137 - Item not created, service agent does not exist ?

  The SAP error message VY137, which states "Item not created, service agent does not exist," typically occurs in the context of service-related transactions, particularly when dealing with service orders or service confirmations. This error indicates that the system is unable to create an item because the specified service agent (or service provider) does not exist in the system.
  Causes:
  
  Missing Service Agent: The service agent you are trying to assign to the service order or confirmation does not exist in the system.
  Incorrect Configuration: The configuration settings for service agents may not be set up correctly in the system.
  Data Entry Error: There may be a typo or incorrect entry in the service agent field.
  Master Data Issues: The service agent may not be properly defined in the master data (e.g., vendor master, customer master).
  
  Solutions:
  
  
  Check Service Agent Existence:
  
  Verify that the service agent you are trying to use is correctly defined in the system. You can do this by checking the relevant master data (e.g., vendor or customer records).
  Use transaction codes like BP (Business Partner) or MK03 (Display Vendor) to check if the service agent exists.
  
  
  
  Create or Update Service Agent:
  
  If the service agent does not exist, you will need to create it. Use the appropriate transaction (e.g., BP for Business Partner) to create a new service agent.
  If the service agent exists but is inactive or not properly configured, update the necessary details.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to service agents in the SAP system. This may involve reviewing the settings in the relevant customizing transactions (e.g., SPRO).
  Ensure that the service agent is assigned to the correct organizational units and that all necessary data is filled out.
  
  
  
  Data Entry Verification:
  
  Double-check the data entry for any typos or incorrect values in the service agent field. Ensure that the correct service agent is being referenced.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to service management and service agents for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Service Order), IW32 (Change Service Order), and IW33 (Display Service Order) to navigate through service orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for specific notes in the SAP Support Portal.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify service orders and service agents.
  
  By following these steps, you should be able to resolve the VY137 error and successfully create the service item.