How To Fix VW297 - Customer & is a one-time customer (cannot be used as reference)

SAP Error Message - Details

• Message type: E = Error

• Message class: VW - Shipment Processing Output

• Message number: 297

• Message text: Customer & is a one-time customer (cannot be used as reference)

What causes this issue?

The customer that you entered is a one-time customer (one-time
account). One-time customers do not have a permanent address.
Therefore, they are not allowed as reference in the transportatation
connection point.

System Response

You cannot make any further entries with this customer.

How to fix this error?

Choose a different reference or enter an address for the transportation
connection point.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VW297 - Customer & is a one-time customer (cannot be used as reference) ?

  The SAP error message VW297 indicates that the customer in question is classified as a "one-time customer," which means that it cannot be used as a reference for certain transactions. This typically occurs in the context of sales and distribution (SD) processes, where a one-time customer is used for transactions that do not require a permanent customer record.
  Cause:
  
  One-Time Customer Classification: The customer is set up as a one-time customer in the system, which is intended for transactions that do not require a detailed customer master record.
  Reference Requirement: The transaction you are attempting to perform requires a reference to a standard customer master record, which one-time customers do not have.
  
  Solution:
  
  Use a Standard Customer: If the transaction requires a reference customer, you should use a standard customer that has a complete customer master record instead of a one-time customer.
  Create a New Customer: If you need to perform multiple transactions with the same customer, consider creating a new standard customer record in the system.
  Review Transaction Type: Check if the transaction type you are using allows for one-time customers. Some transactions may be designed to work with one-time customers, while others may not.
  Consult Documentation: Review SAP documentation or consult with your SAP administrator to understand the specific requirements for the transaction you are attempting.
  
  Related Information:
  
  Customer Master Data: In SAP, customer master data is crucial for sales and distribution processes. It includes information such as customer name, address, payment terms, and more.
  One-Time Customers: These are typically used for infrequent transactions where creating a full customer record is not necessary. They are often used in scenarios like retail sales or one-off services.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing customer data, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  
  If you continue to encounter issues, it may be helpful to reach out to your SAP support team for further assistance.