How To Fix /VSO/R_MSG004 - Ship-to party &1 in delivery &2 is not in the customer master

SAP Error Message - Details

• Message type: E = Error

• Message class: /VSO/R_MSG -

• Message number: 004

• Message text: Ship-to party &1 in delivery &2 is not in the customer master

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /VSO/R_MSG004 - Ship-to party &1 in delivery &2 is not in the customer master ?

  The SAP error message /VSO/R_MSG004 Ship-to party &1 in delivery &2 is not in the customer master indicates that the ship-to party specified in the delivery document does not exist in the customer master data. This can occur for various reasons, and here are the potential causes, solutions, and related information:
  Causes:
  
  Missing Customer Master Data: The ship-to party may not have been created in the customer master records.
  Incorrect Ship-to Party: The ship-to party specified in the delivery may be incorrect or misspelled.
  Data Synchronization Issues: If there are issues with data synchronization between different systems (e.g., between SAP and a third-party system), it may lead to this error.
  Inactive Customer: The ship-to party may exist in the customer master but is marked as inactive.
  Organizational Data Issues: The ship-to party may not be assigned to the correct sales area or organizational unit.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to transaction XD03 (Display Customer) or VD03 (Display Customer - Sales Area) and check if the ship-to party exists.
  If it does not exist, create the customer master record using transaction XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  
  
  
  Verify Ship-to Party in Delivery:
  
  Open the delivery document in transaction VL03N (Display Outbound Delivery) and verify the ship-to party field.
  Ensure that the ship-to party is correctly entered and matches the customer master data.
  
  
  
  Check Customer Status:
  
  If the customer exists but is inactive, you may need to reactivate it. This can be done in the customer master data maintenance transaction.
  
  
  
  Review Organizational Data:
  
  Ensure that the ship-to party is assigned to the correct sales area. You can check this in the customer master data.
  
  
  
  Data Synchronization:
  
  If you suspect data synchronization issues, check the integration points and ensure that data is being correctly transferred between systems.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your SAP support team or IT department for further investigation.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer
  VD03 - Display Customer - Sales Area
  VL03N - Display Outbound Delivery
  XD01 - Create Customer
  VD01 - Create Customer - Sales Area
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Refer to SAP documentation for customer master data management and delivery processing for more detailed information.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /VSO/R_MSG004.