How To Fix VSCAN104 - Virus scan profile &1, step &2: scan instance returns &3 (&4)

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 104

• Message text: Virus scan profile &1, step &2: scan instance returns &3 (&4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN104 - Virus scan profile &1, step &2: scan instance returns &3 (&4) ?

  The SAP error message VSCAN104 indicates an issue with the virus scan profile during the scanning process. This error typically occurs when the virus scan instance returns an unexpected result or status code. Here’s a breakdown of the components of the error message:
  
  Virus scan profile: This refers to the specific configuration settings for the virus scanning process in SAP.
  Step: This indicates the specific step in the scanning process where the error occurred.
  Scan instance returns: This part of the message shows the return code or status from the virus scan instance, which can help diagnose the issue.
  
  Causes
  
  Configuration Issues: The virus scan profile may not be configured correctly, leading to improper communication with the virus scanning software.
  Virus Scan Software Issues: The virus scanning software itself may be malfunctioning or not properly installed.
  Network Issues: If the virus scan instance is located on a different server, network connectivity issues could prevent proper communication.
  File Issues: The file being scanned may be corrupted or in a format that the virus scanner cannot process.
  Permissions: Insufficient permissions for the user or the SAP system to access the virus scan software or the files being scanned.
  
  Solutions
  
  Check Configuration: Review the virus scan profile settings in SAP. Ensure that the profile is correctly configured to point to the virus scanning software and that all necessary parameters are set.
  Verify Virus Scan Software: Ensure that the virus scanning software is installed correctly and is functioning as expected. Check for any updates or patches that may need to be applied.
  Test Connectivity: If the virus scan instance is on a different server, test the network connection to ensure that there are no connectivity issues.
  Review Logs: Check the logs of both SAP and the virus scanning software for any additional error messages or warnings that could provide more context about the issue.
  File Integrity: Ensure that the file being scanned is not corrupted and is in a supported format for the virus scanner.
  Permissions Check: Verify that the SAP system has the necessary permissions to access the virus scan software and the files being scanned.
  
  Related Information
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the VSCAN104 error. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for both SAP and the virus scanning software for any specific configuration requirements or troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or the support team for the virus scanning software for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN104 error in your SAP environment.