How To Fix VSCAN077 - Could not start virus scan adapter &1

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 077

• Message text: Could not start virus scan adapter &1

What causes this issue?

.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN077 - Could not start virus scan adapter &1 ?

  The SAP error message VSCAN077 indicates that the system could not start the virus scan adapter specified by &1. This error typically occurs in environments where SAP systems are configured to use a virus scanning solution to scan files for malware before they are processed by the system.
  Causes:
  
  Configuration Issues: The virus scan adapter may not be properly configured in the SAP system.
  Service Not Running: The virus scan service or daemon may not be running on the server.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the virus scan service.
  Permissions: The user under which the SAP system is running may not have the necessary permissions to access the virus scan service.
  Incorrect Path: The path to the virus scan executable may be incorrect or the executable may not exist.
  Compatibility Issues: The virus scan adapter may not be compatible with the version of the virus scanning software being used.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the virus scan adapter in the SAP system. Ensure that the correct parameters are set in transaction RZ10 or RZ11.
  Start the Service: Ensure that the virus scan service is running. You may need to start it manually or check the service logs for any errors.
  Network Connectivity: Test the network connection between the SAP system and the virus scan service. Ensure that firewalls or network policies are not blocking communication.
  Permissions: Check the permissions for the user account running the SAP instance. Ensure it has the necessary rights to access the virus scan service.
  Verify Executable Path: Check the path to the virus scan executable in the configuration. Make sure it points to the correct location and that the executable is present.
  Update or Reinstall: If there are compatibility issues, consider updating the virus scan adapter or the virus scanning software to a compatible version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to the virus scan adapter.
  Documentation: Review the documentation for the specific virus scanning solution being used to ensure it is compatible with your SAP version and properly configured.
  Logs: Check the SAP system logs (transaction SM21) and the virus scan logs for any additional error messages that may provide more context on the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support or your virus scanning solution provider for further assistance.