How To Fix VSCAN064 - Status of the virus scan server (self-starter)

VSCAN064 - Overview

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 064

• Message text: Status of the virus scan server (self-starter)

What causes this issue?

The status attribute compares the current status of the virus scan
server with the desired status in Customizing. Differences lead to an
error or a warning.
Since this virus scan server is a self-starter, an alert for this
attribute does not, by default, lead to an auto-reaction. However,
you can define your own auto-reaction method for the MTE class
VSCAN_STATUS_ACTS.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

VSCAN064 - Details

• The SAP error message VSCAN064 indicates an issue with the status of the virus scan server (VSS) in the context of SAP's virus scanning functionality. This error typically arises when the virus scan server is not running, is unreachable, or is misconfigured. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Virus Scan Server Not Running: The virus scan server may not be started or may have crashed.
  Network Issues: There could be network connectivity problems preventing the SAP system from reaching the virus scan server.
  
  Configuration Issues: The configuration settings for the virus scan server in the SAP system may be incorrect.
  Permissions Issues: The user account under which the virus scan server is running may not have the necessary permissions.
  Firewall Settings: Firewalls may be blocking the communication between the SAP system and the virus scan server.
  
  Solutions:
  
  
  Check Virus Scan Server Status:
  
  Ensure that the virus scan server is running. You can check