How To Fix VSCAN064 - Status of the virus scan server (self-starter)

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 064

• Message text: Status of the virus scan server (self-starter)

What causes this issue?

The status attribute compares the current status of the virus scan
server with the desired status in Customizing. Differences lead to an
error or a warning.
Since this virus scan server is a self-starter, an alert for this
attribute does not, by default, lead to an auto-reaction. However,
you can define your own auto-reaction method for the MTE class
VSCAN_STATUS_ACTS.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN064 - Status of the virus scan server (self-starter) ?

  The SAP error message VSCAN064 indicates an issue with the status of the virus scan server (VSS) in the context of SAP's virus scanning functionality. This error typically arises when the virus scan server is not running, is unreachable, or is misconfigured. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Virus Scan Server Not Running: The virus scan server may not be started or may have crashed.
  Network Issues: There could be network connectivity problems preventing the SAP system from reaching the virus scan server.
  Configuration Issues: The configuration settings for the virus scan server in the SAP system may be incorrect.
  Permissions Issues: The user account under which the virus scan server is running may not have the necessary permissions.
  Firewall Settings: Firewalls may be blocking the communication between the SAP system and the virus scan server.
  
  Solutions:
  
  
  Check Virus Scan Server Status:
  
  Ensure that the virus scan server is running. You can check the service status on the server where it is installed.
  Restart the virus scan server if necessary.
  
  
  
  Verify Configuration:
  
  Check the configuration settings in the SAP system (transaction code RSCONN01 for RFC connections) to ensure that the virus scan server is correctly configured.
  Ensure that the correct host name and port number are specified.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP application server and the virus scan server. You can use tools like ping or telnet to check connectivity.
  Ensure that there are no network issues or outages.
  
  
  
  Check Permissions:
  
  Verify that the user account running the virus scan server has the necessary permissions to access the required resources.
  
  
  
  Firewall Configuration:
  
  Check the firewall settings on both the SAP application server and the virus scan server to ensure that the necessary ports are open for communication.
  
  
  
  Review Logs:
  
  Check the logs of the virus scan server for any error messages that might provide more insight into the issue.
  Review the SAP system logs (transaction code SM21) for any related error messages.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to virus scan server issues for any specific patches or updates that may address known problems.
  Documentation: Refer to the official SAP documentation for configuring and troubleshooting the virus scan interface.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN064 error in your SAP environment.