How To Fix VSCAN038 - Virus scan server &1 raised exception &3 in function &2

VSCAN038 - Overview

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 038

• Message text: Virus scan server &1 raised exception &3 in function &2

What causes this issue?

Virus scan server &V1& triggered the exception &V3& when calling
function &V2&. Since no better error message was transferred, this
technical message is triggered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the log file of virus scan server &V1& for error messages.

Error message extract from SAP system. Copyright SAP SE.

VSCAN038 - Details

• The SAP error message VSCAN038 indicates that there was an exception raised by the virus scan server during its operation. This error typically occurs when the virus scan server encounters an unexpected issue while processing a file or request. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  
  Configuration Issues: The virus scan server may not be properly configured, leading to exceptions when it tries to process files.
  Network Issues: Connectivity problems between the SAP system and the virus scan server can cause exceptions.
  Server Overload: If the virus scan server is overloaded with requests, it may not be able to handle additional requests, leading to exceptions.
  Software Bugs: There may be bugs in the virus scan server software or in the integration with SAP.
  File Issues: The file being scanned may be corrupted or in a format that the virus scan server cannot process.
  
  Solution
  
  Check Configuration: Verify the configuration settings of the virus