How To Fix VSCAN038 - Virus scan server &1 raised exception &3 in function &2

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 038

• Message text: Virus scan server &1 raised exception &3 in function &2

What causes this issue?

Virus scan server &V1& triggered the exception &V3& when calling
function &V2&. Since no better error message was transferred, this
technical message is triggered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the log file of virus scan server &V1& for error messages.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN038 - Virus scan server &1 raised exception &3 in function &2 ?

  The SAP error message VSCAN038 indicates that there was an exception raised by the virus scan server during its operation. This error typically occurs when the virus scan server encounters an unexpected issue while processing a file or request. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  Configuration Issues: The virus scan server may not be properly configured, leading to exceptions when it tries to process files.
  Network Issues: Connectivity problems between the SAP system and the virus scan server can cause exceptions.
  Server Overload: If the virus scan server is overloaded with requests, it may not be able to handle additional requests, leading to exceptions.
  Software Bugs: There may be bugs in the virus scan server software or in the integration with SAP.
  File Issues: The file being scanned may be corrupted or in a format that the virus scan server cannot process.
  
  Solution
  
  Check Configuration: Verify the configuration settings of the virus scan server in the SAP system. Ensure that the server is correctly defined and that all necessary parameters are set.
  Review Logs: Check the logs of both the SAP system and the virus scan server for more detailed error messages that can provide insight into the cause of the exception.
  Test Connectivity: Ensure that there is proper network connectivity between the SAP system and the virus scan server. You can use tools like ping or telnet to test connectivity.
  Monitor Server Load: Check the load on the virus scan server. If it is overloaded, consider optimizing the server or distributing the load.
  Update Software: Ensure that both the SAP system and the virus scan server are running the latest versions. Apply any patches or updates that may address known issues.
  File Validation: If the error occurs with specific files, validate those files to ensure they are not corrupted or in an unsupported format.
  
  Related Information
  
  SAP Notes: Check SAP Notes related to the virus scan server for any known issues or patches. You can search the SAP Support Portal for relevant notes.
  Documentation: Review the documentation for the virus scan server you are using (e.g., McAfee, Symantec) for specific configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP Support for further assistance, providing them with detailed logs and error messages for a more accurate diagnosis.