How To Fix VP193 - Customer is blocked for sales support

SAP Error Message - Details

• Message type: E = Error

• Message class: VP - Vertriebsbelegpartner

• Message number: 193

• Message text: Customer is blocked for sales support

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VP193 - Customer is blocked for sales support ?

  Certainly! Here's a detailed explanation regarding the SAP error message VP193: Customer is blocked for sales support:
  
  Error Message: VP193 - Customer is blocked for sales support
  
  Cause:
  This error occurs when you try to create or process a sales document (like a sales order, inquiry, or quotation) for a customer who has been blocked for sales support activities in the system.
  The block is typically set in the Customer Master Data under the Sales Area Data or Sales Support tab. This block prevents sales activities such as creating sales orders or quotations for that customer.
  
  Where is the block set?
  
  Customer Master Data (Transaction: XD02 or VD02 for changing customer master)
  Navigate to the Sales Area Data (Sales Organization, Distribution Channel, Division)
  Go to the Sales Support tab
  There is a field called Sales Support Block or similar, which can be set to block the customer for sales support activities.
  
  
  Solution:
  
  
  Check the Customer Master:
  
  Use transaction XD03 (Display Customer) or XD02 (Change Customer).
  Enter the customer number and sales area.
  Go to the Sales Support tab.
  Check if the customer is blocked for sales support.
  
  
  
  Remove the Block:
  
  If you have authorization, use XD02 to remove the sales support block.
  Save the changes.
  
  
  
  If you do not have authorization:
  
  Contact your SAP Sales Master Data team or SAP Basis/Support team to remove the block.
  
  
  
  Verify the Sales Document:
  
  After removing the block, try to create or process the sales document again.
  
  
  
  
  Additional Information:
  
  The sales support block is used to prevent sales activities for customers who may be inactive, under credit hold, or for other business reasons.
  Sometimes, the block is set temporarily during customer evaluation or credit checks.
  The block can be set at different levels (Sales Area, Company Code, etc.), so ensure you check the correct sales area.
  This block is different from credit blocks or delivery blocks, which are controlled in other parts of the system.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error Code
  VP193
  
  
  Message
  Customer is blocked for sales support
  
  
  Cause
  Customer master data has a sales support block set
  
  
  Solution
  Remove the sales support block in customer master (XD02)
  
  
  Transaction
  XD02 (Change Customer), XD03 (Display Customer)
  
  
  
  
  If you want, I can also provide the exact SAP table or field names related to this block or a step-by-step guide on how to check and remove the block. Just let me know!