How To Fix VL779 - Return delivery cannot be created: inconsistent Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: VL -

• Message number: 779

• Message text: Return delivery cannot be created: inconsistent Customizing

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You create a return delivery to supplier. The required customizing
settings are inconsistent.

How to fix this error?

Please check following settings in customizing:
Materials Management -> Purchasing -> Confirmations -> Define Internal
Confirmation Categories: For the internal confirmation category 2 the
flag "Return Delivery Visible" should be switched on.
Materials Management -> Inventory Management and Physical Inventory ->
Movement Types -> Copy, Change Movement Types: For the corresponding
movement type choose the view "Deactivate QM inspection / delivery
category" and set the delivery category to 'RL''.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VL779 - Return delivery cannot be created: inconsistent Customizing ?

  The SAP error message VL779, which states "Return delivery cannot be created: inconsistent Customizing," typically occurs when there are inconsistencies in the configuration settings related to return deliveries in the SAP system. This error can arise due to various reasons, including missing or incorrect settings in the configuration for return processes.
  Causes of VL779 Error
  
  
  Inconsistent Customizing Settings: The most common cause is that the settings for return deliveries are not properly configured in the system. This can include missing or incorrect entries in the following areas:
  
  Return delivery types
  Movement types
  Item categories
  Shipping point settings
  
  
  
  Missing Configuration for Return Delivery Types: If the return delivery type you are trying to use is not defined or is incorrectly set up in the system, it can lead to this error.
  
  
  Incompatible Movement Types: The movement types associated with the return delivery may not be correctly defined or may not match the expected settings.
  
  
  Item Category Issues: The item category used in the return delivery may not be compatible with the return process.
  
  
  Sales Document Configuration: If the sales document type related to the return delivery is not configured correctly, it can also lead to this error.
  
  
  Solutions to VL779 Error
  
  
  Check Customizing Settings:
  
  Go to the SPRO transaction (SAP Reference IMG) and navigate to the relevant sections for Sales and Distribution (SD) and Logistics Execution (LE).
  Verify the settings for return delivery types, movement types, and item categories to ensure they are correctly configured.
  
  
  
  Define Return Delivery Types:
  
  Ensure that the return delivery type you are trying to use is defined in the system. You can check this in the configuration under:
  
  Logistics Execution > Shipping > Deliveries > Define Delivery Types.
  
  
  
  
  
  Review Movement Types:
  
  Check the movement types associated with the return delivery. Ensure that they are correctly defined and that the necessary settings are in place.
  
  
  
  Check Item Categories:
  
  Verify that the item category used for the return delivery is compatible with the return process. You can check this in the configuration under:
  
  Sales and Distribution > Sales > Sales Document > Define Item Categories.
  
  
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to return deliveries for any specific requirements or additional configuration steps that may be necessary.
  
  
  
  Testing:
  
  After making any changes, perform a test to see if the error persists. Create a new return delivery to verify that the issue has been resolved.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and VL09 (Cancel Outbound Delivery) for testing purposes.
  User Roles and Authorizations: Ensure that the user attempting to create the return delivery has the necessary authorizations to perform the action.
  
  If the issue persists after checking the above configurations, it may be beneficial to consult with your SAP Basis or functional team for further investigation.