How To Fix VL399 - The item cannot be deleted due to customer's own checks

SAP Error Message - Details

• Message type: E = Error

• Message class: VL -

• Message number: 399

• Message text: The item cannot be deleted due to customer's own checks

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VL399 - The item cannot be deleted due to customer's own checks ?

  The SAP error message VL399, which states "The item cannot be deleted due to customer's own checks," typically occurs in the context of sales and distribution (SD) or logistics processes when attempting to delete a delivery item or a related document. This error indicates that there are custom checks or validations in place that prevent the deletion of the item.
  Cause:
  
  Custom Validation Logic: The error is often triggered by custom ABAP code or user exits that have been implemented in the SAP system. These checks may be designed to ensure data integrity or compliance with business rules.
  Document Status: The item may be in a status that does not allow deletion, such as being part of a completed delivery or having been processed in a way that prevents changes.
  Dependencies: There may be dependencies on other documents or processes that require the item to remain intact.
  
  Solution:
  
  Review Custom Code: Check for any custom enhancements, user exits, or BAdIs (Business Add-Ins) that may be enforcing checks on the deletion of items. You may need to work with your ABAP team to identify and modify the logic if necessary.
  Check Item Status: Verify the status of the item you are trying to delete. If it is part of a completed delivery or has been processed in a way that prevents deletion, you may need to reverse or cancel those processes first.
  Consult Documentation: Review any documentation related to the custom checks to understand the business logic behind them. This may provide insights into why the deletion is being blocked.
  Transaction Codes: Use transaction codes like VL02N (Change Outbound Delivery) or VL03N (Display Outbound Delivery) to check the details of the delivery and its items.
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide guidance on handling similar situations.
  
  Related Information:
  
  SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may have additional insights or solutions based on the specific configuration of your system.
  Testing in Development: If you have a development or test environment, replicate the issue there to safely troubleshoot without affecting production data.
  User Training: Ensure that users are trained on the processes and understand the implications of deleting items, as this can help prevent similar issues in the future.
  
  By following these steps, you should be able to identify the cause of the VL399 error and implement a solution to resolve it.