How To Fix VK361 - Customer hierarchy &1 does not exist in sales area &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: VK - Pflege und Bearbeitung von Konditionen

• Message number: 361

• Message text: Customer hierarchy &1 does not exist in sales area &2 &3 &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VK361 - Customer hierarchy &1 does not exist in sales area &2 &3 &4 ?

  The SAP error message VK361 indicates that a customer hierarchy specified in a sales document does not exist in the specified sales area. This error typically arises during sales order processing, pricing, or when trying to access customer-related data.
  Cause:
  
  Non-Existent Customer Hierarchy: The customer hierarchy you are trying to use has not been created or is not active in the system.
  Incorrect Sales Area: The sales area (which consists of the sales organization, distribution channel, and division) specified in the error message does not have the customer hierarchy assigned to it.
  Data Inconsistency: There may be inconsistencies in the master data, such as the customer master record not being properly set up with the required hierarchy.
  Hierarchy Deactivation: The customer hierarchy might have been deactivated or deleted.
  
  Solution:
  
  
  Check Customer Hierarchy:
  
  Go to the transaction code VDH1 (for creating customer hierarchies) or VDH2 (for changing customer hierarchies) to verify if the hierarchy exists.
  Ensure that the hierarchy is active and correctly configured.
  
  
  
  Verify Sales Area:
  
  Check the sales area configuration in the customer master record. You can do this using transaction code XD03 (Display Customer) and ensure that the customer is assigned to the correct sales area.
  
  
  
  Assign Hierarchy to Sales Area:
  
  If the hierarchy does not exist for the specified sales area, you may need to create or assign it. This can be done in the customer hierarchy maintenance transaction.
  
  
  
  Check Master Data:
  
  Ensure that the customer master data is complete and correctly set up. This includes checking the sales area data for the customer.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration, refer to SAP documentation or consult with your SAP administrator or functional consultant for guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  VDH1: Create Customer Hierarchy
  VDH2: Change Customer Hierarchy
  VDH3: Display Customer Hierarchy
  XD03: Display Customer Master Data
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to customer hierarchies and sales areas.
  User Authorization: Ensure that you have the necessary authorizations to view and modify customer hierarchies and master data.
  
  By following these steps, you should be able to resolve the VK361 error and ensure that the customer hierarchy is correctly set up in the relevant sales area.