How To Fix VK361 - Customer hierarchy &1 does not exist in sales area &2 &3 &4


VK361 - Overview

  • Message type: E = Error

  • Message class: VK - Pflege und Bearbeitung von Konditionen

  • Message number: 361

  • Message text: Customer hierarchy &1 does not exist in sales area &2 &3 &4

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  • Self-Explanatory Message

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VK361 - Details

  • The SAP error message VK361 indicates that a customer hierarchy specified in a sales document does not exist in the specified sales area. This error typically arises during sales order processing, pricing, or when trying to access customer-related data.
    
    Cause: Non-Existent Customer Hierarchy: The customer hierarchy you are trying to use has not been created or is not active in the system. Incorrect Sales Area: The sales area (which consists of the sales organization, distribution channel, and division) specified in the error message does not have the customer hierarchy assigned to it. Data Inconsistency: There may be inconsistencies in the master data, such as the customer master record not being properly set up with the required hierarchy. Hierarchy Deactivation: The customer hierarchy might have been deactivated or deleted.
    Solution: Check Customer Hierarchy: Go to the transaction code VDH1 (for creating customer hierarchies) or VDH2 (for changing customer hierarchies) to verify if the hierarchy exists. Ensure that the hierarchy is

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