How To Fix VEVWR_MSG024 - You cannot open SAP 3D Visual Enterprise Viewer from Web UI

SAP Error Message - Details

• Message type: E = Error

• Message class: VEVWR_MSG - Message class for Visual Enterrpise Viewer in SAP GUI

• Message number: 024

• Message text: You cannot open SAP 3D Visual Enterprise Viewer from Web UI

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VEVWR_MSG024 - You cannot open SAP 3D Visual Enterprise Viewer from Web UI ?

  The SAP error message VEVWR_MSG024 indicates that the SAP 3D Visual Enterprise Viewer (VEV) cannot be opened from the Web UI. This issue can arise due to several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Browser Compatibility: The browser being used may not be compatible with the SAP 3D Visual Enterprise Viewer.
  Missing Plugins or Extensions: Required plugins or extensions for the viewer may not be installed or enabled in the browser.
  Network Issues: There may be network connectivity issues preventing the viewer from loading.
  Configuration Issues: The SAP system or the Visual Enterprise Viewer may not be properly configured.
  User Permissions: The user may not have the necessary permissions to access the viewer.
  Version Mismatch: There may be a version mismatch between the SAP system and the Visual Enterprise Viewer.
  
  Solutions:
  
  
  Check Browser Compatibility:
  
  Ensure that you are using a supported browser version. SAP typically recommends using specific versions of browsers like Chrome, Firefox, or Internet Explorer.
  
  
  
  Install Required Plugins:
  
  Make sure that any required plugins or extensions for the SAP 3D Visual Enterprise Viewer are installed and enabled. This may include Java or specific browser extensions.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues. Check your internet connection and ensure that the SAP server is reachable.
  
  
  
  Configuration Check:
  
  Review the configuration settings for the SAP 3D Visual Enterprise Viewer. Ensure that the viewer is correctly set up in the SAP system.
  
  
  
  User Permissions:
  
  Check the user roles and permissions in the SAP system to ensure that the user has access to the Visual Enterprise Viewer.
  
  
  
  Update Software:
  
  Ensure that both the SAP system and the Visual Enterprise Viewer are updated to the latest versions to avoid compatibility issues.
  
  
  
  Clear Browser Cache:
  
  Sometimes, clearing the browser cache can resolve issues related to loading applications.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or updates related to the Visual Enterprise Viewer and the specific error message.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the Visual Enterprise Viewer for detailed installation and configuration instructions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant logs.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the error message VEVWR_MSG024.