How To Fix VE516 - Fax number could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: VE - Message ID for condition analysis

• Message number: 516

• Message text: Fax number could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VE516 - Fax number could not be determined ?

  The SAP error message VE516, which states "Fax number could not be determined," typically occurs in the context of sending faxes through the SAP system. This error indicates that the system is unable to find a valid fax number for the recipient in the relevant master data or document.
  Causes:
  
  Missing Fax Number: The most common cause is that the recipient's master data (such as customer or vendor records) does not contain a fax number.
  Incorrect Configuration: The configuration settings for fax transmission in SAP may not be set up correctly.
  Data Inconsistency: There may be inconsistencies in the data, such as the fax number being stored in an unexpected format or location.
  User Authorization: The user may not have the necessary authorizations to access the fax number information.
  
  Solutions:
  
  
  Check Master Data:
  
  Verify that the recipient's master data (customer or vendor) includes a valid fax number. You can do this by navigating to the relevant transaction (e.g., XD03 for customers or MK03 for vendors) and checking the communication data.
  If the fax number is missing, add it to the master data.
  
  
  
  Review Configuration:
  
  Ensure that the fax configuration in SAP is correctly set up. This includes checking the output type settings and ensuring that the fax output type is properly configured to pull the fax number from the master data.
  Check transaction NACE to review the output types and their associated conditions.
  
  
  
  Data Format:
  
  Ensure that the fax number is stored in the correct format. Sometimes, formatting issues (like including spaces or special characters) can prevent the system from recognizing the fax number.
  
  
  
  User Authorizations:
  
  Check if the user has the necessary authorizations to view and access the fax number in the master data. If not, consult with your SAP security team to grant the required permissions.
  
  
  
  Testing:
  
  After making the necessary changes, test the fax functionality again to see if the issue is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to fax functionality. You can search the SAP Support Portal for relevant notes.
  Documentation: Review SAP documentation related to output management and fax configuration for detailed guidance on setting up and troubleshooting fax outputs.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the VE516 error in your SAP system.