How To Fix VC871 - Deletion of Customer Groups &1 is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: VC - SD Customizing

• Message number: 871

• Message text: Deletion of Customer Groups &1 is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VC871 - Deletion of Customer Groups &1 is not possible ?

  The SAP error message VC871, which states "Deletion of Customer Groups &1 is not possible," typically occurs when you attempt to delete a customer group that is still in use or has dependencies in the system. Here are the common causes, solutions, and related information for this error:
  Causes:
  
  Active Assignments: The customer group you are trying to delete may still be assigned to customers, sales documents, or other master data.
  Dependencies: There may be dependencies in other areas of the system, such as pricing conditions, sales areas, or other configurations that reference the customer group.
  Data Integrity: SAP enforces data integrity rules, and if the customer group is linked to any active transactions or records, it cannot be deleted.
  
  Solutions:
  
  
  Check Assignments:
  
  Use transaction codes like SE16 or SE11 to check the database tables related to customer groups (e.g., KNA1, KNA2, KNA3, etc.) to see if there are any active customers assigned to the group.
  You can also check the customer master data to see if any customers are still linked to the group.
  
  
  
  Remove Dependencies:
  
  If you find that the customer group is assigned to any customers, you will need to remove those assignments first. This can typically be done in the customer master record.
  Navigate to the customer master data and change the customer group to another valid group or leave it blank.
  
  
  
  Check Related Transactions:
  
  Ensure that there are no open sales orders, quotations, or contracts that reference the customer group. If there are, you may need to close or delete those transactions before proceeding.
  
  
  
  Use Transaction Codes:
  
  You can use transaction VD02 (Change Customer) to modify customer assignments.
  After ensuring that there are no dependencies, you can attempt to delete the customer group again using transaction OVK1 (Customer Group Maintenance).
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files for more detailed information on customer group management and deletion processes.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  OVK1: Create Customer Group
  OVK2: Change Customer Group
  OVK3: Display Customer Group
  VD02: Change Customer
  SE16: Data Browser for table checks
  
  
  
  SAP Notes: Check SAP Notes for any specific issues or patches related to customer group management that may be relevant to your version of SAP.
  
  
  User Authorization: Ensure that you have the necessary authorizations to delete customer groups, as restrictions may apply based on user roles.
  
  
  By following these steps, you should be able to identify the cause of the VC871 error and take the necessary actions to resolve it.