How To Fix VC831 - No reference customer maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: VC - SD Customizing

• Message number: 831

• Message text: No reference customer maintained

What causes this issue?

To create consumer master data and process sales, you require reference
data, in the form of reference customers. You can only create one
reference customer per client. When you create a reference customer,
you must enter company code and sales area data. Company code and sales
area data are used in master records for consumers as follows:
<ZH>Company code data</>
When creating a master record for the consumer, the company code data
from the consumer is copied from the reference customer. After the
master record has been created, you can maintain the data for this and
other company codes.
<ZH>Sales area data</>
Sales area data for a consumer is not maintained.
You do not enter sales area data when creating a master record for the
consumer. In normal operations, for example when creating an order for
the consumer, the sales area data is copied from the reference
customer.
Sales area data for a consumer is maintained.
You enter sales area data when creating a master record for the
consumer. This sales area data is used by the system in normal
transactions.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a customer with all the required reference data for consumers
and define the customer in transaction VD07 as a reference customer.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VC831 - No reference customer maintained ?

  The SAP error message VC831 "No reference customer maintained" typically occurs in the context of variant configuration. This error indicates that the system is unable to find a reference customer for a specific configuration profile or variant because it has not been maintained in the system.
  Cause:
  
  Missing Reference Customer: The primary cause of this error is that the reference customer has not been defined for the configuration profile you are trying to use. A reference customer is necessary for the system to understand how to configure the product based on the selected characteristics.
  Incorrect Configuration Profile: The configuration profile may not be set up correctly, or the reference customer may not be linked to the specific variant configuration.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the variant configuration.
  
  Solution:
  To resolve the VC831 error, you can follow these steps:
  
  
  Maintain Reference Customer:
  
  Go to the transaction code CU50 (Configuration Profile).
  Select the relevant configuration profile.
  Ensure that a reference customer is maintained. You can do this by navigating to the "Reference Customer" tab and entering the appropriate customer data.
  
  
  
  Check Configuration Profile Settings:
  
  Verify that the configuration profile is correctly set up and that all necessary settings are in place.
  Ensure that the reference customer is linked to the correct material and variant configuration.
  
  
  
  Review Master Data:
  
  Check the master data for the material in question to ensure that all necessary data is complete and accurate.
  Make sure that the characteristics and values are correctly defined and that they correspond to the reference customer.
  
  
  
  Test Configuration:
  
  After maintaining the reference customer, test the configuration again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If the issue continues, refer to SAP documentation or consult with your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CU50 for configuration profiles and CU01 for creating or maintaining characteristics.
  SAP Notes: Check for any SAP Notes related to variant configuration and the specific error message VC831 for additional insights or patches.
  Training and Documentation: Consider reviewing SAP training materials or documentation on variant configuration to better understand how to set up reference customers and configuration profiles.
  
  By following these steps, you should be able to resolve the VC831 error and successfully maintain the necessary reference customer for your variant configuration.