How To Fix VC827 - The reference customer & cannot be a consumer

SAP Error Message - Details

• Message type: E = Error

• Message class: VC - SD Customizing

• Message number: 827

• Message text: The reference customer & cannot be a consumer

What causes this issue?

The customer entered &V1& is a consumer.

System Response

A consumer cannot act as a reference customer, because a consumer does
not have the necessary sales area data. This is required as a reference
for other consumer sales area data.

How to fix this error?

Use a customer that is not a consumer.
The account group assigned to a customer defines whether or not that
customer is also a consumer.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VC827 - The reference customer & cannot be a consumer ?

  The SAP error message VC827, which states "The reference customer & cannot be a consumer," typically occurs in the context of SAP Variant Configuration (VC). This error indicates that the system is trying to process a reference customer that is not set up as a consumer in the system.
  Cause:
  
  Customer Master Data: The reference customer specified in the configuration is not defined as a consumer in the customer master data. This could be due to incorrect settings or missing data in the customer record.
  Configuration Settings: The configuration settings for the product or variant may not align with the customer type being referenced.
  Sales Area: The sales area associated with the customer may not be set up correctly, leading to the system not recognizing the customer as a valid consumer.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data).
  Verify that the customer is set up correctly and that the relevant fields indicating the customer type (e.g., consumer) are filled out properly.
  
  
  
  Review Configuration Settings:
  
  Ensure that the variant configuration settings for the product are correctly defined and that they allow for consumer-type customers.
  Check the configuration profile and ensure that the reference customer is appropriate for the configuration being processed.
  
  
  
  Sales Area Configuration:
  
  Verify that the sales area for the customer is correctly set up and that it corresponds to the product being sold.
  Ensure that the necessary sales organization, distribution channel, and division are correctly assigned.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to Variant Configuration and customer master data to ensure compliance with best practices.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, CU50 (for configuration), and VA03 (for sales orders).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user has the necessary permissions to view and edit customer master data and configuration settings.
  
  By following these steps, you should be able to identify the root cause of the VC827 error and implement the necessary corrections to resolve it.