How To Fix UR038 - An error has occurred in an external method

SAP Error Message - Details

• Message type: E = Error

• Message class: UR -

• Message number: 038

• Message text: An error has occurred in an external method

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UR038 - An error has occurred in an external method ?

  The SAP error message UR038, which states "An error has occurred in an external method," typically indicates that there is an issue with an external method call in the SAP system. This could be related to various factors, including configuration issues, connectivity problems, or errors in the external system being called.
  Causes:
  
  External System Issues: The external system that SAP is trying to communicate with may be down, misconfigured, or experiencing its own errors.
  Network Problems: There could be network connectivity issues between the SAP system and the external system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external system can lead to this error.
  Authorization Issues: The user or service account may not have the necessary permissions to access the external method.
  Data Format Issues: The data being sent to or received from the external method may not be in the expected format, leading to processing errors.
  Timeouts: The external method may be taking too long to respond, resulting in a timeout error.
  
  Solutions:
  
  Check External System Status: Verify that the external system is up and running. Check logs or status indicators for any issues.
  Network Connectivity: Ensure that there are no network issues preventing communication between SAP and the external system. You can use tools like ping or traceroute to diagnose connectivity.
  Review Configuration: Double-check the configuration settings in both SAP and the external system. Ensure that all parameters are set correctly.
  Check Authorizations: Make sure that the user or service account has the necessary permissions to access the external method.
  Validate Data Formats: Ensure that the data being sent to the external method is in the correct format and adheres to any required schemas.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings for the external method call.
  Review Logs: Check the SAP application logs (transaction SLG1) and the logs of the external system for any error messages that can provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to UR038.
  Documentation: Review the documentation for the specific external method being called to ensure that all requirements are met.
  Community Forums: Check SAP Community forums or other technical forums for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support or the support team for the external system for further assistance.