How To Fix UMB803 - Error when generating image - Connection failure

SAP Error Message - Details

• Message type: E = Error

• Message class: UMB - SEM-CPM: Balanced Scorecard

• Message number: 803

• Message text: Error when generating image - Connection failure

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UMB803 - Error when generating image - Connection failure ?

  The SAP error message UMB803, which indicates a "Connection failure" when generating an image, typically arises in the context of SAP's document management or imaging solutions. This error can occur due to various reasons, including network issues, configuration problems, or issues with the underlying imaging service.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the imaging server or service.
  Service Availability: The imaging service may be down or not running properly.
  Configuration Errors: Incorrect configuration settings in the SAP system or the imaging service can lead to connection failures.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the imaging service.
  Timeouts: The connection may be timing out due to slow network performance or high load on the imaging service.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the imaging server. You can use tools like ping or traceroute to test connectivity.
  Verify that there are no network outages or issues.
  
  
  
  Verify Service Status:
  
  Check if the imaging service is running. If it is down, restart the service and check the logs for any errors.
  Ensure that the service is configured to accept connections from the SAP system.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in SAP related to the imaging service. Ensure that the URLs, ports, and other parameters are correctly set.
  Review any relevant documentation for the imaging service to ensure proper configuration.
  
  
  
  Firewall and Security Settings:
  
  Review firewall rules to ensure that they allow traffic between the SAP system and the imaging service.
  Check for any security settings that might be blocking the connection.
  
  
  
  Increase Timeout Settings:
  
  If the connection is timing out, consider increasing the timeout settings in the SAP system or the imaging service.
  
  
  
  Consult Logs:
  
  Review the logs of both the SAP system and the imaging service for any additional error messages or clues that can help diagnose the issue.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or the support team for the imaging service for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the UMB803 error.
  Documentation: Review the official documentation for the imaging solution you are using with SAP for specific configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the UMB803 error in your SAP environment.