How To Fix UMB311 - Unknown person number

SAP Error Message - Details

• Message type: E = Error

• Message class: UMB - SEM-CPM: Balanced Scorecard

• Message number: 311

• Message text: Unknown person number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UMB311 - Unknown person number ?

  The SAP error message UMB311 "Unknown person number" typically occurs in the context of HR (Human Resources) or personnel management modules when the system cannot find a specific person number in the database. This can happen for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect Person Number: The person number entered may be incorrect or mistyped.
  Data Deletion: The person record may have been deleted or not created in the system.
  Authorization Issues: The user may not have the necessary authorizations to view the person record.
  Data Migration Issues: If data was migrated from another system, there may have been issues during the migration process.
  Configuration Issues: There may be configuration issues in the HR module that prevent the system from recognizing the person number.
  
  Solutions:
  
  Verify Person Number: Double-check the person number for any typos or errors. Ensure that you are using the correct format.
  Check Database: Use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check if the person number exists in the database.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the HR data. This may involve checking roles and permissions in the user profile.
  Data Integrity Check: If data migration was involved, perform a data integrity check to ensure that all records were migrated correctly.
  Consult with HR Team: If the person number is supposed to exist but cannot be found, consult with the HR team to verify if the record has been created or if there are any known issues.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, and PA40 (for personnel actions) to navigate HR data effectively.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review SAP documentation related to HR master data management for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the UMB311 error and take appropriate action to resolve it.