How To Fix UJC_EXCEPTION036 - Failed to get user context

SAP Error Message - Details

• Message type: E = Error

• Message class: UJC_EXCEPTION - BPC: Message Class for UJC Exception

• Message number: 036

• Message text: Failed to get user context

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJC_EXCEPTION036 - Failed to get user context ?

  The SAP error message UJC_EXCEPTION036: Failed to get user context typically occurs in the context of SAP User Management or when dealing with user-related operations in SAP systems, particularly in the context of User Management Engine (UME) or Identity Management (IdM). This error indicates that the system was unable to retrieve the necessary user context for the operation being performed.
  Causes:
  
  User Not Found: The user ID being referenced may not exist in the system.
  Authorization Issues: The user executing the operation may not have the necessary authorizations to access user context information.
  Configuration Issues: There may be misconfigurations in the UME or IdM settings that prevent the retrieval of user context.
  Database Issues: Problems with the underlying database, such as connectivity issues or data corruption, can lead to this error.
  System Performance: High load on the system or performance issues may cause timeouts or failures in retrieving user context.
  
  Solutions:
  
  Check User Existence: Verify that the user ID exists in the system. You can do this by checking the user master data in transaction SU01.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the operation. You may need to check roles and profiles assigned to the user.
  Configuration Review: Check the configuration settings for UME or IdM. Ensure that all necessary parameters are correctly set and that the system is properly configured to access user data.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly. Look for any connectivity issues or errors in the database logs.
  System Performance Monitoring: Monitor system performance to identify any bottlenecks or issues that may be affecting the retrieval of user context. Consider optimizing system resources or load balancing if necessary.
  Check Logs: Review the application logs (e.g., UME logs, IdM logs) for more detailed error messages that can provide additional context about the failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for UME and IdM for detailed configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.