How To Fix /UI2/PAGEBUILDER019 - Runtime error in fetching the catalog details

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/PAGEBUILDER -

• Message number: 019

• Message text: Runtime error in fetching the catalog details

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/PAGEBUILDER019 - Runtime error in fetching the catalog details ?

  The SAP error message /UI2/PAGEBUILDER019 Runtime error in fetching the catalog details typically occurs in the context of SAP Fiori applications when there is an issue with retrieving the catalog information from the backend system. This can happen for various reasons, including configuration issues, authorization problems, or data inconsistencies.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the catalog or the associated tiles.
  Catalog Configuration: There may be issues with the configuration of the catalog in the Fiori Launchpad or the underlying OData services.
  Backend Service Issues: The OData service that provides the catalog information may be down or not properly configured.
  Data Inconsistencies: There may be inconsistencies in the data stored in the backend system, such as missing entries or incorrect mappings.
  System Performance: If the system is under heavy load, it may lead to timeouts or failures in fetching data.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access the Fiori Launchpad and the specific catalog.
  Use transaction PFCG to review and assign the necessary roles.
  
  
  
  Review Catalog Configuration:
  
  Check the configuration of the catalog in the Fiori Launchpad Designer.
  Ensure that the catalog is properly assigned to the relevant groups and that the tiles are correctly configured.
  
  
  
  Test OData Services:
  
  Use transaction /IWFND/MAINT_SERVICE to check if the OData service is active and properly configured.
  Test the OData service using the Service URL in a browser or Postman to see if it returns the expected data.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  Look for any runtime errors or exceptions that may indicate the root cause.
  
  
  
  Performance Monitoring:
  
  Monitor system performance to ensure that it is not overloaded. Check for any long-running processes or background jobs that may be affecting performance.
  
  
  
  Clear Cache:
  
  Sometimes, clearing the cache of the Fiori Launchpad can resolve issues related to stale data. You can do this by using transaction /UI2/FLP and selecting the option to clear the cache.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  
  
  
  Related Information:
  
  SAP Fiori Launchpad: The central entry point for SAP Fiori applications, where users can access their applications and services.
  OData Services: A protocol used to fetch data from the backend system, which is crucial for the functioning of Fiori applications.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PFCG, /IWFND/MAINT_SERVICE, and SLG1 for troubleshooting.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.