How To Fix UDM_WD_MSG020 - To forward the dispute case, you have to enter a note

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_WD_MSG - FSCM-DM: Messages for Web Dynpro UI

• Message number: 020

• Message text: To forward the dispute case, you have to enter a note

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_WD_MSG020 - To forward the dispute case, you have to enter a note ?

  The SAP error message UDM_WD_MSG020 indicates that in order to forward a dispute case, a note must be entered. This is a common requirement in SAP systems, particularly in the context of dispute management, where documentation and communication are crucial for tracking and resolving disputes effectively.
  Cause:
  The error occurs because the system requires a note to be added to the dispute case before it can be forwarded. This is likely a configuration in the SAP system to ensure that all necessary information is documented and that the next person handling the case has context about the dispute.
  Solution:
  To resolve this error, you need to follow these steps:
  
  
  Open the Dispute Case: Navigate to the dispute case that you are trying to forward.
  
  
  Add a Note: Look for an option to add a note or comment. This is usually found in a section labeled "Notes," "Comments," or similar.
  
  
  Enter the Required Information: Write a brief note explaining the current status of the dispute, any actions taken, or any other relevant information that would help the next person understand the case.
  
  
  Save the Note: After entering the note, make sure to save your changes.
  
  
  Forward the Case: Once the note is saved, you should be able to forward the dispute case without encountering the error.
  
  
  Related Information:
  
  
  Configuration Settings: If you are an administrator or have access to configuration settings, you may want to check the settings related to dispute management to see if the requirement for notes can be adjusted based on your organization's needs.
  
  
  User Training: Ensure that users handling dispute cases are trained on the importance of documenting notes and how to do it properly within the SAP system.
  
  
  SAP Documentation: Refer to SAP's official documentation or help resources for more detailed information on dispute management processes and requirements.
  
  
  Support: If the issue persists or if you have further questions, consider reaching out to your SAP support team or consulting with an SAP expert for assistance.
  
  
  By following these steps, you should be able to resolve the error and successfully forward the dispute case.