How To Fix UCC2018 - Document viewer failed to start

SAP Error Message - Details

• Message type: E = Error

• Message class: UCC2 -

• Message number: 018

• Message text: Document viewer failed to start

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UCC2018 - Document viewer failed to start ?

  The SAP error message UCC2018, which states "Document viewer failed to start," typically occurs when there are issues related to the document viewer component in SAP, often associated with the SAP GUI or the underlying document management system. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Missing or Corrupted Components: The document viewer application or its components may be missing or corrupted.
  Configuration Issues: Incorrect configuration settings in the SAP GUI or document viewer settings can lead to this error.
  Compatibility Issues: The version of the SAP GUI or the document viewer may not be compatible with the operating system or other installed software.
  User Permissions: Insufficient permissions for the user to access the document viewer or the documents themselves.
  Network Issues: Problems with network connectivity can prevent the document viewer from accessing necessary resources.
  
  Solutions:
  
  Reinstall or Repair SAP GUI: If components are missing or corrupted, reinstalling or repairing the SAP GUI can resolve the issue.
  Check Configuration Settings: Ensure that the document viewer settings in the SAP GUI are correctly configured. This can include checking the path to the document viewer executable.
  Update Software: Make sure that you are using the latest version of the SAP GUI and that it is compatible with your operating system.
  Check User Permissions: Verify that the user has the necessary permissions to access the document viewer and the documents.
  Network Troubleshooting: Ensure that there are no network issues preventing access to the document viewer or the documents. Check firewall settings and network connectivity.
  Check for Third-Party Software Conflicts: Sometimes, third-party software (like antivirus or security software) can interfere with the document viewer. Temporarily disabling such software can help identify if it is the cause.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to the UCC2018 error. SAP frequently releases notes that address known issues.
  SAP Community: The SAP Community forums can be a valuable resource for finding solutions from other users who have experienced similar issues.
  Documentation: Review the official SAP documentation for the document viewer and SAP GUI for any specific configuration or troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.