How To Fix TWBA042 - Person reporting &1 not known in Service system

SAP Error Message - Details

• Message type: E = Error

• Message class: TWBA - Test case attribute messages

• Message number: 042

• Message text: Person reporting &1 not known in Service system

What causes this issue?

The reporting user &V1& does not have a valid Service system user.

System Response

The problem message was not created

How to fix this error?

Inform a peson responsible for the service system and get a valid user.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TWBA042 - Person reporting &1 not known in Service system ?

  The SAP error message TWBA042, which states "Person reporting &1 not known in Service system," typically occurs in the context of service management or when dealing with service orders, notifications, or similar processes. This error indicates that the system cannot recognize the person (user) specified in the reporting field.
  Cause:
  
  User Not Defined: The user ID specified in the error message (&1) is not defined in the SAP system or is not properly set up in the relevant organizational structure.
  Incorrect User ID: The user ID may have been entered incorrectly, leading to the system not being able to find the corresponding user.
  Missing Authorizations: The user may not have the necessary authorizations to perform the action, which can sometimes lead to similar error messages.
  Data Synchronization Issues: If the system is integrated with other systems (like HR or external systems), there may be synchronization issues causing the user data to be out of date.
  
  Solution:
  
  Check User ID: Verify that the user ID specified in the error message is correct. Ensure there are no typos or formatting issues.
  User Master Data: Check if the user exists in the SAP system. You can do this by navigating to transaction code SU01 (User Maintenance) and entering the user ID to see if it is defined.
  Create or Update User: If the user does not exist, you may need to create a new user or update the existing user’s details. Ensure that the user is assigned to the correct roles and profiles.
  Check Organizational Assignment: Ensure that the user is assigned to the correct organizational units and has the necessary authorizations to perform the required actions in the service system.
  Data Synchronization: If the system is integrated with other systems, check for any synchronization issues. Ensure that the user data is consistent across all systems.
  Consult with Basis Team: If the issue persists, consult with your SAP Basis team or system administrator to check for any underlying system issues or configurations that may be causing the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SUIM (User Information System) for user and role management.
  Authorization Checks: Review the authorization checks for the user to ensure they have the necessary permissions to access the service system.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the TWBA042 error and ensure that the reporting person is recognized in the service system.