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How To Fix TRUST100 - Error when calculating the hash value


SAP Error Message - Details

  • Message type: E = Error

  • Message class: TRUST - Certificate Management

  • Message number: 100

  • Message text: Error when calculating the hash value

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message TRUST100 - Error when calculating the hash value ?

    The SAP error message TRUST100, which indicates an issue with calculating the hash value, typically arises in the context of digital signatures or secure communications within the SAP environment. This error can occur due to various reasons, including issues with the cryptographic settings, missing or invalid certificates, or problems with the underlying security infrastructure.

    Causes of TRUST100 Error

    1. Invalid or Missing Certificates: The error may occur if the required digital certificates are missing, expired, or not properly configured in the SAP system.

    2. Cryptographic Settings: Incorrect settings in the cryptographic framework or issues with the cryptographic libraries can lead to hash calculation failures.

    3. Configuration Issues: Misconfigurations in the Trust Manager or the Secure Network Communications (SNC) settings can also trigger this error.

    4. Software Bugs: Occasionally, bugs in the SAP software or the underlying libraries can cause this error.

    5. Network Issues: Problems with network connectivity or firewall settings that prevent access to necessary resources can also lead to this error.

    Solutions to TRUST100 Error

    1. Check Certificates:

      • Ensure that all required certificates are installed and valid. You can check the validity of certificates in the SAP Trust Manager (transaction code STRUST).
      • If certificates are expired or missing, obtain new certificates and import them into the system.
    2. Review Cryptographic Settings:

      • Verify the cryptographic settings in the SAP system. Ensure that the correct algorithms and settings are being used.
      • Check the configuration of the SAP Cryptographic Library (SAPCRYPTOLIB) and ensure it is up to date.
    3. Configure Trust Manager:

      • Use transaction STRUST to configure the Trust Manager properly. Ensure that the SSL settings and trust relationships are correctly established.
    4. Update SAP Software:

      • If the error is due to a known bug, check for any available patches or updates from SAP that address this issue.
    5. Check Network Configuration:

      • Ensure that there are no network issues preventing access to necessary resources. Check firewall settings and network configurations.
    6. Consult SAP Notes:

      • Search for relevant SAP Notes in the SAP Support Portal that may provide specific guidance or patches related to the TRUST100 error.
    7. Contact SAP Support:

      • If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.

    Related Information

    • Transaction Codes: STRUST (Trust Manager), STRUSTSSO2 (Single Sign-On), and SSO2 (for SNC settings).
    • SAP Notes: Regularly check the SAP Support Portal for notes related to cryptographic issues and the TRUST100 error.
    • Documentation: Review SAP documentation on security, digital signatures, and cryptographic settings for more detailed guidance.

    By following these steps, you should be able to diagnose and resolve the TRUST100 error in your SAP environment.

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