How To Fix TRUST007 - Error occurred during directory search

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 007

• Message text: Error occurred during directory search

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST007 - Error occurred during directory search ?

  The SAP error message TRUST007, which states "Error occurred during directory search," typically occurs in the context of SAP's trust management and security settings, particularly when dealing with digital certificates and secure communication.
  Cause:
  The TRUST007 error can arise from several issues, including:
  
  Incorrect Configuration: The system may not be properly configured to access the directory service (like LDAP) where the certificates or user information are stored.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the directory service.
  Authentication Issues: The credentials used to access the directory service may be incorrect or insufficient.
  Directory Service Unavailability: The directory service itself may be down or not responding.
  Insufficient Permissions: The user or service account used to perform the directory search may not have the necessary permissions to access the required information.
  
  Solution:
  To resolve the TRUST007 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the configuration settings for the directory service in the SAP system. Ensure that the LDAP server details (hostname, port, etc.) are correct.
  Check the settings in transaction STRUST for the SSL configuration and ensure that the correct certificates are in place.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the directory service.
  If using LDAP, you can use an LDAP browser or command-line tools to test the connection and search functionality.
  
  
  
  Review Credentials:
  
  Ensure that the credentials (username and password) used for the directory service are correct and have not expired.
  If applicable, check if the account is locked or disabled.
  
  
  
  Check Directory Service Status:
  
  Verify that the directory service is up and running. Check logs on the directory server for any errors or issues.
  
  
  
  Permissions:
  
  Ensure that the user account being used has the necessary permissions to perform searches in the directory service.
  
  
  
  Review Logs:
  
  Check the SAP system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to trust management and directory services for any specific guidance or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to TRUST007.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation on trust management and directory services for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.