How To Fix TN693 - Use Software Update Manager (SUM) to import the queue

TN693 - Overview

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 693

• Message text: Use Software Update Manager (SUM) to import the queue

What causes this issue?

You have selected the component versions of &V1& rel. &V2& for
installation. SAP only supports the use of the <ZH>Software Update
Manager (SUM)</> when installing this component. It guarantees that the
installation can be executed with the shortest downtime possible.

System Response

The installation is not continued.

How to fix this error?

Start the installation with the <ZH>Software Update Manager</>. The
installation note &V3& gives further informationen on the installation
using the Software Update Manager.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN693 - Use Software Update Manager (SUM) to import the queue ?

  The SAP error message TN693, which states "Use Software Update Manager (SUM) to import the queue," typically occurs during the process of applying support packages or performing system upgrades. This error indicates that there is a need to use the Software Update Manager (SUM) tool to handle the import of the transport queue.
  
  Cause:
  
  Transport Queue Issues: The error usually arises when there are issues with the transport queue, such as missing or incomplete transport requests that need to be imported.
  Upgrade or Update Process: It can occur during an upgrade or update process when the system is not able to process the transport requests automatically.
  Incorrect Procedure: The error may also indicate that the standard procedure for applying updates or support packages was not followed, leading to inconsistencies in the transport management system.
  
  
  Solution:
  
  
  Use Software Update Manager (SUM):
  
  Launch the Software Update Manager (SUM) tool, which is specifically designed to handle the import of support