How To Fix TN693 - Use Software Update Manager (SUM) to import the queue

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 693

• Message text: Use Software Update Manager (SUM) to import the queue

What causes this issue?

You have selected the component versions of &V1& rel. &V2& for
installation. SAP only supports the use of the <ZH>Software Update
Manager (SUM)</> when installing this component. It guarantees that the
installation can be executed with the shortest downtime possible.

System Response

The installation is not continued.

How to fix this error?

Start the installation with the <ZH>Software Update Manager</>. The
installation note &V3& gives further informationen on the installation
using the Software Update Manager.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN693 - Use Software Update Manager (SUM) to import the queue ?

  The SAP error message TN693, which states "Use Software Update Manager (SUM) to import the queue," typically occurs during the process of applying support packages or performing system upgrades. This error indicates that there is a need to use the Software Update Manager (SUM) tool to handle the import of the transport queue.
  Cause:
  
  Transport Queue Issues: The error usually arises when there are issues with the transport queue, such as missing or incomplete transport requests that need to be imported.
  Upgrade or Update Process: It can occur during an upgrade or update process when the system is not able to process the transport requests automatically.
  Incorrect Procedure: The error may also indicate that the standard procedure for applying updates or support packages was not followed, leading to inconsistencies in the transport management system.
  
  Solution:
  
  
  Use Software Update Manager (SUM):
  
  Launch the Software Update Manager (SUM) tool, which is specifically designed to handle the import of support packages and upgrades.
  Follow the prompts in SUM to import the necessary transport requests and resolve any issues related to the transport queue.
  
  
  
  Check Transport Directory:
  
  Ensure that the transport directory is correctly set up and that all necessary transport requests are available in the queue.
  You can check the transport directory using transaction code SE09 or SE10 to view the transport requests.
  
  
  
  Review Logs:
  
  Check the logs generated by SUM for any specific errors or warnings that may provide more context on what went wrong during the import process.
  Look for any specific transport requests that failed and address those issues.
  
  
  
  Manual Import (if necessary):
  
  If SUM is not able to resolve the issue, you may need to manually import the transport requests using transaction code STMS (Transport Management System).
  Ensure that you have the necessary authorizations to perform this action.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance on using SUM.
  
  
  
  Related Information:
  
  Software Update Manager (SUM): This is a tool provided by SAP for performing system updates, upgrades, and support package installations. It automates many of the tasks involved in these processes.
  Transport Management System (TMS): This is the framework used in SAP systems to manage the transport of objects between different SAP systems (e.g., development, quality assurance, production).
  SAP Notes: Regularly check for SAP Notes related to your specific version of SAP and the error message TN693, as they may provide updates or patches that can resolve the issue.
  
  By following these steps, you should be able to address the TN693 error and successfully import the transport queue using the Software Update Manager.