How To Fix TN558 - Use Software Update Manager (SUM) to import the queue

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 558

• Message text: Use Software Update Manager (SUM) to import the queue

What causes this issue?

You have selected the component versions of "&V1&" for installation. SAP
only supports the use of the <ZH>Software Update Manager (SUM)</> when
installing these components. It guarantees that the installation can be
executed with the shortest downtime possible.

System Response

The installation is not continued.

How to fix this error?

Start the installation with the <ZH>Software Update Manager</>. The
installation note &V2& gives further informationen on the installation
using the Software Update Manager.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN558 - Use Software Update Manager (SUM) to import the queue ?

  The SAP error message TN558, which states "Use Software Update Manager (SUM) to import the queue," typically occurs during the process of importing transport requests in an SAP system. This error indicates that the system is expecting a specific transport request to be imported using the Software Update Manager (SUM) tool, which is designed for handling software updates and system upgrades.
  Cause:
  
  Transport Request Handling: The error usually arises when there is a need to import a transport request that contains changes related to software updates or system upgrades, which cannot be handled by the standard transport management system (STMS).
  SUM Requirement: The specific transport request may involve changes that require the SUM tool for proper handling, especially if it includes changes to the system landscape or configuration that are not supported by the regular transport import process.
  
  Solution:
  
  
  Use Software Update Manager (SUM):
  
  Ensure that you have the latest version of the Software Update Manager (SUM) tool.
  Launch the SUM tool and follow the guided steps to import the transport request that is causing the error.
  Make sure to have the necessary authorizations and access rights to perform the import using SUM.
  
  
  
  Check Transport Request:
  
  Verify the transport request that is causing the error. Ensure that it is correctly configured and does not contain any inconsistencies.
  If the transport request is not meant for SUM, check if it can be imported using the standard transport management system.
  
  
  
  Review Documentation:
  
  Consult the SAP documentation related to the specific version of the software you are working with. There may be specific instructions or prerequisites for using SUM.
  
  
  
  System Configuration:
  
  Ensure that your system is properly configured for using SUM, including any necessary settings in the SAP system landscape.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP Support for assistance. They can provide guidance based on the specific context of your system and the transport request.
  
  
  
  Related Information:
  
  Software Update Manager (SUM): This is a tool provided by SAP for performing software updates, system upgrades, and other maintenance tasks. It is essential for managing complex updates that involve multiple components.
  Transport Management System (TMS): This is the standard tool used for managing transport requests in SAP systems. It is important to differentiate between requests that can be handled by TMS and those that require SUM.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the TN558 error or provide additional guidance on using SUM.
  
  By following these steps, you should be able to resolve the TN558 error and successfully import the required transport request using the Software Update Manager.