How To Fix TN462 - User &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 462

• Message text: User &1 is locked

What causes this issue?

The user &V1& is locked. Since some import steps have to run under the
environment of user &V1&, the import of the queue can not be continued.

System Response

The import of the queue was aborted.

How to fix this error?

Unlock the user &V1& in the user administration.
Continue the import of the queue.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN462 - User &1 is locked ?

  The SAP error message TN462 "User &1 is locked" indicates that the specified user account is locked and cannot log in to the SAP system. This can happen for various reasons, such as too many failed login attempts, administrative actions, or security policies.
  Causes:
  
  Failed Login Attempts: The user may have entered incorrect credentials multiple times, leading to an automatic lockout.
  Manual Locking: An administrator may have manually locked the user account for security reasons.
  Password Expiration: If the user's password has expired and they have not changed it, the account may be locked.
  Security Policies: Organizational security policies may dictate that accounts are locked after a certain number of failed login attempts.
  Inactive User: The user account may be inactive or not properly configured.
  
  Solutions:
  
  
  Unlock the User Account:
  
  An SAP administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the username and click on the "Lock/Unlock" button to unlock the account.
  
  
  
  Check User Status:
  
  In transaction SU01, check the user status to see if the account is locked or inactive.
  If the account is inactive, it may need to be activated.
  
  
  
  Reset Password:
  
  If the password has expired, the administrator can reset the password in the same SU01 transaction.
  
  
  
  Review Security Policies:
  
  Review the security settings in the system to understand the lockout policies and adjust them if necessary.
  
  
  
  User Education:
  
  Educate users about password policies and the importance of entering correct credentials to avoid lockouts.
  
  
  
  Check for System Issues:
  
  If the issue persists, check for any system-related issues or logs that might indicate a broader problem affecting user accounts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (to unlock multiple users)
  SUIM: User Information System (to check user status and logs)
  
  
  
  SAP Notes: Check SAP Notes for any specific issues related to user locking and security settings.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on user management and security settings.
  
  
  By following these steps, you should be able to resolve the TN462 error and unlock the user account.