How To Fix TN409 - There is no valid Support Package queue

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 409

• Message text: There is no valid Support Package queue

What causes this issue?

You want to define a Support Package queue using the component selection
, however your attempt failed.

System Response

Defining the queue using the component selection can cause important
outbound information to be missing from the queue calculator, meaning
that the system is unable to calculate a valid queue. In this case the
system also fails to return any detailed error information.

How to fix this error?

Attempt to calculate the queue again by specifying a target Support
Package in the OCS package directory. This method makes it easier for
the system to return error information (such as missing prerequisites).
Proceed as follows:
In the Support Package Manager, choose <LS>New Support Packages</> under
<LS>Directory</>.
Under <LS>New</>, the OCS package directory shows you all the new
Support Packages that are available in your system.
Position the cursor on the target Support Package you require and choose
<LS>Calculate Queue</>.
This may lead to one of the following results:
The system calculates a valid queue and displays it.
The system is unable to calculate the queue and specifies which
prerequisites must be fulfilled for the queue to be calculated
successfully.
Load the required Support Packages and start the queue calculation once
again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN409 - There is no valid Support Package queue ?

  The SAP error message TN409 "There is no valid Support Package queue" typically indicates that the system is unable to find a valid Support Package queue for the specified component or that the queue is not properly configured. This can occur during various operations, such as when trying to apply support packages or during system upgrades.
  Causes:
  
  Missing Support Package Queue: The Support Package queue for the specific component may not exist or may have been deleted.
  Incorrect Configuration: The configuration for the Support Package Manager (SPAM) or the Software Update Manager (SUM) may be incorrect.
  Transport Directory Issues: There may be issues with the transport directory or the transport layer configuration.
  Authorization Issues: The user may not have the necessary authorizations to access the Support Package queue.
  System State: The system may be in a state that does not allow for the processing of support packages (e.g., in a maintenance mode).
  
  Solutions:
  
  
  Check Support Package Queue:
  
  Use transaction code SPAM to check if the Support Package queue exists for the component you are trying to update.
  If it does not exist, you may need to create a new queue.
  
  
  
  Create a New Support Package Queue:
  
  If the queue is missing, you can create a new Support Package queue using transaction SPAM.
  Ensure that you have the correct Support Packages downloaded and available in the system.
  
  
  
  Check Configuration:
  
  Verify the configuration settings for SPAM and ensure that they are correctly set up.
  Check the transport directory settings and ensure they are pointing to the correct locations.
  
  
  
  User Authorizations:
  
  Ensure that the user executing the operation has the necessary authorizations to access and modify the Support Package queue.
  
  
  
  System State:
  
  Check if the system is in a maintenance mode or if there are any ongoing processes that might be locking the Support Package queue.
  
  
  
  Transport Directory:
  
  Ensure that the transport directory is correctly set up and that there are no issues with the transport layer.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAM: Support Package Manager
  SNOTE: SAP Note Assistant (for applying notes)
  SE09: Transport Organizer (to check transport requests)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps. You can search for notes related to TN409 in the SAP Support Portal.
  
  
  Documentation: Refer to the official SAP documentation for SPAM and SUM for detailed instructions on managing Support Package queues.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with SAP support or your system administrator for further assistance.