How To Fix TN396 - Use EPS package &1 with OCS file format '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 396

• Message text: Use EPS package &1 with OCS file format '&2'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TN396 - Use EPS package &1 with OCS file format '&2' ?

  The SAP error message TN396 indicates that there is an issue with the EPS (External Program Specification) package and the OCS (Online Correction Support) file format. This error typically arises when there is a mismatch between the expected EPS package and the OCS file format being used.
  Cause:
  
  Mismatched EPS Package and OCS File Format: The error occurs when the system expects a specific EPS package to be used with a certain OCS file format, but the provided package or format does not match.
  Incorrect Configuration: There may be a configuration issue in the system that is causing it to look for the wrong EPS package or OCS file format.
  Corrupted or Incomplete Files: The EPS package or OCS file may be corrupted or incomplete, leading to this error.
  
  Solution:
  
  
  Check EPS Package and OCS File Format:
  
  Verify that you are using the correct EPS package and that it is compatible with the OCS file format you are trying to use.
  You can check the documentation or SAP notes related to the specific EPS package and OCS file format for compatibility information.
  
  
  
  Download the Correct Files:
  
  If you have identified that the files are incorrect or outdated, download the correct EPS package and OCS file from the SAP Service Marketplace or the appropriate SAP support channel.
  
  
  
  Update the System:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, issues arise due to outdated components.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings in your SAP system to ensure that they are set up correctly for the EPS package and OCS file format you are using.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP Notes often provide detailed information on known issues and their resolutions.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and the error message.
  
  
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to TN396 for additional context and troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation on EPS packages and OCS file formats.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the TN396 error and implement a solution to resolve it.