How To Fix TD383 - The driver & used by the device type does not support TrueType fonts

SAP Error Message - Details

• Message type: E = Error

• Message class: TD - SAPscript: Text editor, composer, forms, styles and fonts

• Message number: 383

• Message text: The driver & used by the device type does not support TrueType fonts

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TD383 - The driver & used by the device type does not support TrueType fonts ?

  The SAP error message TD383 indicates that the printer driver being used for a specific device type does not support TrueType fonts. This can occur when trying to print documents that utilize TrueType fonts, which are not compatible with the current printer driver settings.
  Cause:
  
  Incompatible Printer Driver: The printer driver associated with the device type does not support TrueType fonts. This is common with older or specific printer drivers that are not designed to handle TrueType font rendering.
  Device Type Configuration: The device type configured in SAP may not be set up to support the features required for TrueType fonts.
  Font Configuration: The fonts being used in the document may not be available or properly configured in the SAP system.
  
  Solution:
  
  
  Change the Device Type:
  
  Check if there is a more modern device type available that supports TrueType fonts. You can do this by going to the SAP transaction SPAD (Spool Administration) and reviewing the available device types.
  If a suitable device type is found, change the printer configuration to use this device type.
  
  
  
  Update Printer Driver:
  
  Ensure that the printer driver installed on the server or client machine is the latest version that supports TrueType fonts. This may involve downloading and installing a new driver from the printer manufacturer's website.
  
  
  
  Use a Different Font:
  
  If changing the device type or updating the driver is not feasible, consider using standard fonts that are supported by the current printer driver. This may involve modifying the document or report to use different fonts.
  
  
  
  Check SAP Notes:
  
  Look for relevant SAP Notes that may provide additional guidance or patches related to this issue. You can search the SAP Support Portal for notes related to printer issues and TrueType fonts.
  
  
  
  Consult Documentation:
  
  Review the documentation for the specific printer and SAP system to ensure that all configurations are correct and that the printer is set up to handle the required font types.
  
  
  
  Related Information:
  
  Transaction SPAD: This transaction is used for managing printers and device types in SAP. You can view and modify printer settings here.
  SAP Notes: SAP frequently publishes notes that address specific issues, including printer-related problems. Searching for TD383 in the SAP Support Portal may yield useful information.
  Device Type Documentation: Each device type has specific capabilities and limitations. Reviewing the documentation for the device type in use can provide insights into font support.
  
  By following these steps, you should be able to resolve the TD383 error and ensure that your printing tasks can utilize TrueType fonts as needed.