How To Fix TD372 - Printer fonts with set font heights (>0) are not scalable!

SAP Error Message - Details

• Message type: E = Error

• Message class: TD - SAPscript: Text editor, composer, forms, styles and fonts

• Message number: 372

• Message text: Printer fonts with set font heights (>0) are not scalable!

What causes this issue?

You have created/changed a printer font with a fixed height, however
the "Scalable font" attribute is still enabled.

System Response

The system displays an error message.

How to fix this error?

With fixed height fonts you must switch off (disable) the "Scalable
font" attribute.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TD372 - Printer fonts with set font heights (>0) are not scalable! ?

  The SAP error message TD372 indicates that there is an issue with printer fonts that have been defined with specific font heights greater than zero, which are not scalable. This typically occurs when trying to print documents using a non-scalable font in SAP.
  Cause:
  
  Non-Scalable Fonts: The error arises when the system attempts to use a printer font that is defined as non-scalable, but the font height is set to a value greater than zero. Non-scalable fonts cannot be resized, which leads to this error when the system tries to adjust the font size for printing.
  Incorrect Printer Configuration: The printer settings in SAP may not be correctly configured to handle the specified font or its height.
  Font Mapping Issues: There may be issues with how fonts are mapped in the SAP system, especially if custom fonts are being used.
  
  Solution:
  
  
  Change Font Settings:
  
  Go to the SAP transaction code SPAD (Spool Administration).
  Navigate to the Output Devices section and select the printer that is causing the issue.
  Check the font settings for the printer. Ensure that the fonts being used are scalable or adjust the font height to zero if non-scalable fonts are necessary.
  
  
  
  Use Scalable Fonts:
  
  If possible, switch to a scalable font that can be resized. Common scalable fonts include TrueType fonts or other fonts that support scaling.
  You can define new fonts in the SAP system that are scalable and assign them to the printer.
  
  
  
  Adjust Print Program:
  
  If you have access to the print program or smart forms, check if the font settings can be adjusted there. Ensure that the program is not trying to set a specific height for a non-scalable font.
  
  
  
  Check Printer Driver:
  
  Ensure that the printer driver being used is compatible with the fonts and settings defined in SAP. Sometimes, updating the printer driver can resolve font-related issues.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that can resolve the issue.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on printer configuration and font management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Testing: After making changes, always test the printing functionality to ensure that the issue has been resolved.
  
  By following these steps, you should be able to resolve the TD372 error and ensure that your printing processes in SAP function smoothly.