How To Fix TD370 - From 3.x printer fonts must have two identical print controls

SAP Error Message - Details

• Message type: E = Error

• Message class: TD - SAPscript: Text editor, composer, forms, styles and fonts

• Message number: 370

• Message text: From 3.x printer fonts must have two identical print controls

What causes this issue?

You have created/changed a printer font that uses a scalable font (font
height=000). The "Scalable font" attribute is switched off, and this
implies that the type of printer being used should be compatible with
Release 3.x (this attribute was not available at that time). However,
the contents of the fields "Print control" and "Print control 2" must
be identical.

System Response

The system sends a warning message.

How to fix this error?

Check to see if the type of printer being used must be defined as
compatible with Release 3.x. If this is the case, the contents of the
fields "Print control" and "Print control 2" must be identical. The
contents that the print control has to have can, in this case, be
determined by reading the field documentation for both fields (this
depends on the SAPscript printer driver used by your printer type).
If your printer type is only used in conjunction with R/3 systems from
Release 4.x or high, you should use the new 4.x features and switch the
"Scalable font" attribute on. In this case, the print controls must be
chosen according to different criteria. The print control contents
necessary for the printer driver you are using can once again be found
in the field documentation for print controls.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TD370 - From 3.x printer fonts must have two identical print controls ?

  The SAP error message TD370 indicates an issue related to printer fonts in the context of SAPscript or Smart Forms. Specifically, it refers to the requirement that for 3.x printer fonts, there must be two identical print controls defined. This error typically arises when there is a mismatch or misconfiguration in the font settings for the printer being used.
  Cause:
  The error occurs when:
  
  The printer configuration is set to use a 3.x printer font, which requires two identical print controls.
  The print controls defined in the SAP system do not match or are not set up correctly.
  There may be a missing or incorrectly defined font in the SAP system.
  
  Solution:
  To resolve the TD370 error, you can follow these steps:
  
  
  Check Printer Configuration:
  
  Go to transaction SPAD (Spool Administration).
  Locate the printer that is causing the issue.
  Check the settings for the printer, especially the font settings.
  
  
  
  Verify Print Controls:
  
  Ensure that there are two identical print controls defined for the 3.x printer font.
  You can do this by navigating to the font settings in the printer configuration and ensuring that both print controls are correctly defined.
  
  
  
  Adjust Font Settings:
  
  If necessary, create or modify the print controls to ensure they are identical.
  You may need to consult with your SAP Basis team or refer to SAP documentation for guidance on how to create or modify print controls.
  
  
  
  Test Printing:
  
  After making the necessary changes, perform a test print to see if the error persists.
  If the error is resolved, the printer should function correctly with the specified font.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  
  
  
  Related Information:
  
  SAPscript and Smart Forms: These are tools used in SAP for designing and printing forms. Understanding how they interact with printer settings can help in troubleshooting.
  3.x Printer Fonts: These are specific types of fonts used in older SAP systems. Familiarity with how these fonts work and their requirements is essential for resolving related issues.
  SAP Basis Team: If you are unable to resolve the issue, it may be beneficial to involve your SAP Basis team, as they have the expertise in managing printer configurations and system settings.
  
  By following these steps, you should be able to resolve the TD370 error and ensure that your SAP printing functions correctly.