How To Fix T5517 - The specified user &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 517

• Message text: The specified user &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5517 - The specified user &1 does not exist ?

  The SAP error message T5517, which states "The specified user &1 does not exist," typically occurs when the system is unable to find a user in the user master data. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  User Does Not Exist: The user ID specified in the transaction or program does not exist in the SAP system.
  Incorrect User ID: There may be a typo or error in the user ID being entered.
  User Deactivation: The user account may have been deactivated or locked.
  Authorization Issues: The user may not have the necessary authorizations to access certain transactions or data.
  Client-Specific Data: The user may exist in a different client, and the current client does not have that user.
  
  Solutions:
  
  Verify User ID: Check the user ID for any typos or errors. Ensure that you are entering the correct user ID.
  Check User Existence:
  
  Use transaction code SU01 (User Maintenance) to check if the user exists.
  If you have the necessary authorizations, you can search for the user by entering the user ID in the User field.
  
  
  User Activation: If the user exists but is locked or deactivated, you can unlock or activate the user in transaction SU01.
  Client Check: Ensure that you are in the correct client. Users are client-specific, so if you are in a different client, you will not see the user.
  Authorization Check: If you suspect authorization issues, check the roles and profiles assigned to the user to ensure they have the necessary permissions.
  Consult with Basis Team: If you are unable to resolve the issue, consult with your SAP Basis team or system administrator for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SUIM: User Information System (to check user roles and authorizations)
  
  
  User Master Data: Understanding how user master data is structured in SAP can help in troubleshooting user-related issues.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to user management or error messages.
  
  By following these steps, you should be able to identify and resolve the issue related to the T5517 error message in SAP.