How To Fix T5128 - &1 does not have authorization to execute task &2 specified in template

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 128

• Message text: &1 does not have authorization to execute task &2 specified in template

What causes this issue?

In the template from which the user was created, task &v2& is
configured to start directly for inbound calls. However, user &v1& does
not have authorization to execute this task. If this task is entered
for this user, the task, in the case of an inbound call, will remain as
a work item with status 'Ready' and without a valid user.

System Response

To prevent this from occurring, the settings for the user are being
created so that the caller data is displayed for inbound calls and all
tasks that the user is authorized to execute are presented for
selection.

Procedure for System Administrators

You can enter the user as a possible agent for the task and assign this
task or other tasks (for which the user has authorization) to the user
in the user settings.

Error message extract from SAP system. Copyright SAP SE.